This hotel is excellently located with a very helpful staff. Quick cab to train station, walkable to shopping and local shops. excellent rooms. On the small side, but well appointed. Small bathrooms. nice bar downstairs and the food quite yummy.

Stayed here in May for 4 nights - 2 nights before and 2 nights during a tour on the second floor. Tour rooms are generally smaller but this room was really small. It was, however, very comfortable with the exception that there was no place to put luggage especially for 2 people. The bed was a Queen size, firm but... More

Excellent location near significant monuments and the Gran Via and the buffet breakfast was one of the best, if not the best, we experienced in 3 weeks in Spain. And whilst we acknowledge that well located hotels in capital cities in Europe tend to have smaller rooms than similarly rated hotels in the Asia-Pacific region, we nonetheless expected a larger... More

We just spent 4 nights at this hotel in an upgraded suite on the red level. Everything about this hotel was perfect, from the reception to the room furnishings, the housekeeping and the food service. The red level includes their lounge where you can find snacks and drinks all day long. Hotel is walking distance to the finest shopping in... More

The location of the Gran Melia Fenix is unbeatable. It is located on calle Hermosilla which crisscrosses many of Madrid's most important and fashionable streets. It is indeed an older building with somewhat of a standard "old world 5 star decor" inside. One beautiful aspect to the interior was the colored glass cupola/dome near the entrance to the bar. Superb!... More

in central Madrid, surprisingly peaceful and efficient.The staff is very friendly and helpful;rooms are nicely decorated and well appointed;they thought of everything, even toothbrush and toothpaste just in case you forgot them.Breakfast is good but a bit pricey and considering the excellent location of the hotel you can find better deals at the many nearby cafes and restaurants .Will definitely... More

We have just returned from a four night stay at the Gran Melia Fenix. The staff were lovely, polite & curtious. The atmosphere was very relaxing, the rooms were comfortable and well equipped. We would highly recommend a stay here.

My mom and I stayed at the Gran Melia Fenix for a weekend in April. I was impressed with the friendliness of the hotel. The hotel is nice, but not a super fancy 5 star. We upgraded to stay in a deluxe room, but the bathroom was tiny. The beds were very comfortable and the breakfast was good. I would... More

We stayed for 3 nights mid April. Upon arrival we were greeted by Avery kind receptionist ( I think her name was Valerie). By far the nicest greeting on our travels through Spain. We were given a small room upgrade which is always nice, Our room was spacious clean and Charming Wireless was available for free The hotel seemed to... More