We got a great deal on hotels.com. The hotel was clean ,comfortable. Staff was very friendly and helpful. Most prefect ws the location. We were within a few minutes of the three great art museums and since that's what we were planning on doing in Madrid it was perfect. Also close to lots of terrific tapas bars the key is... More

From the start, there was a misurderstanding with the reservation, one of our group was supposed to be sent to a separate hotel, with no prior notice. After a long discussion, we were given a family room (not what we had book), which we could only describe it as an under average (dirty towels, rubbish beds, not enough blankets, etc).... More

Good location, female staff members helpful but, The stay was spoiled for us, as when we tried to pay with our Euro travelcard there was over 24 euros in bank fees. This is a rip off. There is a disclaimer on the bank receipt saying we were offered 2 options for payment, either AUD or EURO, this is not true... More

I booked this hotel for one night. We were coming back to Madrid at night only to fly out next morning. SO the location next to the Atocha station was great for us, it is also not a bad location overall. The hotel itsel is fine, it is a bit like a maze like some reviewers mentioned but it did... More

The location is excellent. It is very close to Atocha Railway Station and to a Metro Station. The Prado Museum and Reina Sofia Museum and other tourist attractions are all within walking distance. The room was reasonably spacious, clean and neat. The reception staff were helpful and courteous. Packed Breakfast can be made available. Wi Fi connection was good and... More

We only stayed here 4 nights as had tickets to see a football game at Real madrid stadium.. wish we were only there one night. First of all the family room is placed at the back of the hotel no natural light in room.. NO air conditioning the room was sweltering we were all SO hot after the first night... More

We took the Airport Express to Atocha Station (5 euros pp ) then taxi to hotel as we had luggage (6 euros). Late morning arrival, reception staff very friendly and helpful with front facing standard room as requested available on second floor. Room was well appointed very clean with spacious bathroom and efficient shower. Booked room only and found several... More

I stayed at this hotel after seeing on priceline that it is a 4 star hotel. Apparently this hotel has nothing 4 stars. It is a complete garbage hotel. There no amenities. Its like a rat maze to get to your room. We were give a one bedroom. However there were tow beds on wheels conjoined. In the middle of... More

Rooms were nice be aware Air con does not work during winter months no one told us we sweltered thinking the air con was on and it was blowing out hot air all night. Our rooms was entered into while at breakfast and all our cash stolen - did not notice till at the airport on the way home. Notified... More