The Hotel is very far from Madrid.
The staff is completely unpleasant.
The outside terrass was closed for painting activities.. Such as the swimming pool for several different reasons and in fact no credible reason..
No apologize from the staff and no smile at all during our stay.
We were 5 persons in several rooms, and we all agreed we...
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The modern hotel may be the perfect venue for the business traveler. The free airport shuttle was great although a better communication system would make it even better. The full size desk, kitchenette and dining table are a nice fit for the extra large rooms. However, flatware and silverware would make a lot of sense and soap and toiletries should...
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Dear Eddie01,
We really appreciate your comments about your recent stay.
As regards the Internet issue during your stay, the failure was due to an external breakdown which has already been solved. We deeply apologize for the inconveniences this may have caused you.
It is our best intention to assist our Guests´needs at any time in the most professional and...
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This hotel has very nice spacious rooms, with all you need. From coffee/ tea service to minibar. The hotel staff is very friendly and helpful. We enjoyed our stay here very much and will sure come back when we are in the nieghborhood. The price was excellent.
The shuttle from and to the airport works perfect, they even came back...
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Dear Carla n,
We are very happy to know that you have fully enjoyed your stay in Sheraton Madrid Mirasierra Hotel & Spa.
Thank you very much for sharing your experience and we hope to see you back very soon.
Sincerely,
The Management.
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Beautiful suites, a fabulous spa experience, great cuisine in the restaurant, outstanding service. 10 minute taxi down town. Free airport transfers. This hotel boasts a fabulous pillow and sheet menu - and a wonderful bath menu. A fabulous place for an executive to unwind and relax in Madrid. My only advice is that not everyone likes filter coffee or fried...
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Dear LeesaSoulodre,
Thank you very much indeed for your nice words about your stay in our Hotel. We would like to let you know that we are really glad for having met your expectations.
Once again, we thank you for trusting us and we hope we will have the opportunity of receiving you soon at Sheraton Madrid Mirasierra Hotel &...
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So spacious and bright, with a nice street view overlooking a beautiful water/pond structure. The bathroom was almost as large as the room itself! The room also had a small kitchen and dining area for basic needs. We ate at the restaurant for dinner.. wonderful service and great food.
We did have a horribly embarrassing experience at the wellness spa....
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Dear AK266,
Thank you for the feedback you have provided.
In our endeavour to satisfy all our Guest’s expectations, we would like to inform you that we have taken good notice about your remarks regarding the inconvenient you experienced in our SPA and all due measures have already been taken in order to avoid this kind of situation in the...
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