Checking in was a nightmare, big line of guests waiting and one clerk behind the desk. It took 35 minutes. The room was was like a cave,small window opening to what appears to be an air shaft. Went downstairs to complain, same line at the front desk, this time it only took 15 minutes. Got another room but as soon... More

Very centrally located for all the action in the city, yet due to excellent double double glazing, very quiet. Beds very comfortable and room in general very nice if not small. Well cleaned. Spa is great (take your own flip flops which are mandatory) but don t expect to swim in the roof pool.. its just for relaxing in to... More

Great hotel. Great location. Staff were very friendly and helpful. Bedroom had a comfortable bed, tea/coffee making facilities, a large TV, a clean bathroom; everything you could ask from a bedroom ..... except working air conditioning. This made it almost impossible to sleep. Offered late check-out options and provided somewhere to deposit luggage if you wanted to check out but... More

Big hotel on the Grand Via. It is near the Plaza Espania and is wonderfully located near the palace and the rest of the sights. It has a great spa which for 10 euros was definitely worth a visit. The breakfast is great and they are happy to cook up a range of hot foods, but the selection of pastries... More

Staying at this hotel was a great decision. The location is perfect: On Gran Via, six blocks to Preciados pedestrian street and only two blocks from the Spain Square. The rooms were big, the breakfast was good, and the staff were very friendly. The hotel has a lovely terrace with fantastic views. Make sure to watch the sunset at the... More

Excellent central site,comfortable if somewhat dated decor,efficient friendly reception,dull,dreary bar/cafe in lobby-ate out for all meals.Near all the great central sites of Madrid and can all be easily walked to also near extensive range of restaurants.

An excellent hotel in a perfect location. Close by to all that Gran Via area of Madrid has to offer. Just a short walk to all the fantastic bars, cafes, restaurants and theatres. The hotel was excellent value and was very clean. The staff were helpful and spoke excellent English. The room as spacious and had everything you would expect... More

This hotel is in a good location... closed to shopping , Royal Palace, and Plaza d' Oriente. It is also closed to Plaza De Espana subway station. I purchased a city tour from Viator.com . My travel agent to contact was Julia Travel which is located nearby within less than 5 minutes walking ( Gran via and Plaza de Espana... More