The area it is in was really pleasent and only a bus ride away from the main tourist areas, Room was comfortable, clean, pleasant aspect from our room good and we had wifi. Breakfast just right but lifts mind bogglingly slow...... "reception" sour, surly and the women thought they were too good to deal with customers.... "welcome to Rome" flashed...
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We stayed at the Hotel Claridge for 4 nights in January. We arrived late and the gentleman on the bar kindly rustled us up a couple of pizzas. After a stressful delayed flight this was more than a warm welcome!
Breakfast each morning was fab, great selection of hot and continental on offer. The waitress was particularly charming with our...
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Dear Csmith81, we were very pleased to read your comment and to acknowledge that you enjoyed your stay with us.
We thank you.
We do like to make our guests welcome and special and do our best to make their permanence here one to remember.
Hence we sincerely hope there will be another occasion to see you and your lovely...
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I recently visited the hotel with my family and was quite disappointed by the experience. The heating system is centralized and rooms get extremely hot - with the rooms facing south becoming extremely overheated by the sun shining on the windows which do not have a protective UV film. Shower is not working properly with water being either too hot...
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Dear Cidonio,
Thank you for your comment.
We would like to apologize about the discomfort you have suffered during your stay however we wish to underline that our staff is always careful to our guests' needs and we are sure that if you reported your dissatisfaction they would have been pleased to come forward to your requests. We were quite...
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This is the second time I have stayed here and I really like it. Hotel is clean and safe and well maintained. Breakfast is included and kept me going most of the day. Free expresso from the bar during breakfast hours.
There is a small sauna and steam room which are nice to use after walking all day. Villa Borghese...
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Reviewed 21 December 2007
Dear tocanada2
We are flattered to read you have become one of our habitual guests and we thank you for having chosen our property during your roman stays.
We are then looking forward to welcome you for the third time at our hotel hopefully in the next future.
Arrivederci.
Cinzia
Booking Department
Hotel Claridge
Roscioli Hotels Group - Roma
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We booked hotel the day before our cruise and was very pleased with hotel. Very clean hotel. bed very comfortable, we slept like babies. Breakfast was nice also. The girl at the front desk her name Rejoice was excellent, very informative and freindly. We decided to come back for one day after the cruise Again wonderful accomadations, but this time...
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Dear Cijpaa,
First of all let us apologize for our staff's attitude. We are sorry to read some members of the front desk did not provide you with an appropriate helpfullnes and kindness which should be one of the good things to characterize our property.
However we are pleased to know you were satisfied with one of them and that...
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This is a nice, modern hotel near the Borghese Museum, a pleasant area, but you will need a bus or a taxi to get to the center of Rome (bus tickets are available at the desk for 1 Euro).
We enjoyed our stay with AC that worked well, a pleasant, quiet room, and an excellent mattress for a great night's...
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Dear Albo007,
We wish to thank you for your report.
We took note of your remarks about the gentleman you refer to and the needed measures will be taken.
You are absolutely right when you say that one employee’s attitude can spoil the hard work performed by all the others who work responsibly every day.
Please accept our sincere apologies....
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On the positive side the hotel is modern and clean, with an attractive room and comfortable bed complete with minibar and flat screen TV showing programmes in a number of languages and it is good value for money if you can get a room for about €160 including breakfast, in a city where hotels are expensive.
Factors to take into...
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Dear gourmandspain,
We would like to thank you for your review.
It's certain that your good advices, so detailed and helful, will be taken in great consideration by all the readers who are planning to book a room at our hotel.
We are content to read your stay with us was comfortable and we thank you also for the nice...
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Pros:
High quality hotel, nice breakfast, excllent room, excellent service, everyone is speaking english, has a parking garage (costs only 20euro per day and its very cheap in Rome standarts), free Wifi which is the best!
location is pretty good, has enough public transporation around to get to the main sites, excellent to walk at night (very safe area).
Has...
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Dear Roei O,
It was flattering to read your nice review, thank you very very much for the compliments you have made to our hotel and to our staff.
We are then looking forward to lodge you again on your next trip to Rome, hopefully very soon.
Arrivederci.
Cinzia
Booking Department
Hotel Claridge
Roscioli Hotels Group - Rome
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Nice and comfortable hotel (beds are very comfortable, rooms are large enough and wifi is available for free) but service is not up to a 4 star hotel (no one willing to help with the luggage, unfriendly staff...). Elavators are so slow and reception desk needs some updating... And location is not ideal to visit the city.
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Dear PMD1,
Thanks for your review.
We wish to apologize for having failed in meeting your expectations in total, however we were very surprise to read that you found our staff unfriendly, infact, as you can easily check among all the reviews here on TripAdvisor, our customers are usually very content of our employees' attitude who is always helpful and...
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I reserved a room directly through the hotel web site. They had a special promotion. I was allocated a very small room. It was one of the smallest rooms in the hotel. There was not even a proper desk - the TV took all the room on the desk. It was not a real promotion. They allocated normal sized rooms...
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