A friend and I arrived at the Montecarlo late in the evening Sept 17, 2011. It was our 1st night in Rome, and Italy for that matter! We were greeted with a warm welcome and smile from Franco! Checking in was quick and easy with no problems. He was very helpful, and walked us to the new "lift" with our... More

Firstly let me say that the front desk staff at the Hotel Montecarlo are very friendly & helpful. I was always greeted with a smile. However, the room was disappointing. I had some difficulty finding a room in Rome at one week's notice & this one had the best reviews. My main issue is the smell of sewerage that came... More

We arrived a bit before check-in at 14.00 so we had to sit in the bar area. Seems like it's in need of an update of the furnitures and walls. It was probably renovated some 10 years ago and all a bit worn down. Around 14.15 we got our room and it was very nice. Good size, clean, refrigerator, AC,... More

When I booked I initially had a problem with my credit card after giving them the correct one they didn't respond to my emails asking if everything was ok. The night before we were to arrive I had to call and I was told that he had been too busy to respond to my email. I was worried at what... More

When we arrived at the door we got the smell of pee. We had a problem with our booking - they denied receiving a phone call.As time went on we could understand what had happened. There are so many different guys on reception they obviously do not pass on the relevant information to each other and do not update their... More

We had cancelled one room in the hotel a few days before we arrived they denied any knowledge of our telephone conversation but thanks to Booking.com they sorted the problem for us. The two men on reception that day were arrogant and not a bit helpful. The carpet in our room was filthy the lift did not work two nights... More

Excellent value, reasonably well located smallish hotel within easy walk of Termini & Castro Pretorio metro stations. We received a very warm welcome from Franco (has worked there 15 years which says a lot about the atmosphere there). Breakfast, although still a basic 'continental' better than most we've had anywhere in Italy, incl much bigger/dearer hotels... again friendly staff and... More

The hotel has a great location, and the staff was awesome. Very helpful and nice, rare for Italians! The room was elegant and beautiful. We got an amazing deal by reserving last minute!!! Saved about $45 per night! So nedleless to say it was a great value for the money. There is a dry-clean shop on the same street a... More

The hotel is in a neighborhood that must beone of the safest in Rome, The staff is always very friendly and helpful. The rooms are average size for a European hotel, very clean and the open gage lift and the marble floors gave us a feeling that we were staying in the history of Rome. The Montecarlo is a 3... More