The hotel is fine, not as grand as it appears on their website but it is in a good location close to San Marco Sq and a short walk to the water taxis, restaurants, Rialto etc. We arrived early as we had arranged for an early check in - we had booked a superior room so were quite shocked when... More

Very clean and comfortable room. In my case, the employees was very helpfull. I spend a wonderfull time on Venice thanks to this people. :) More

We found this hotel very conveniently placed for San Marco Square. The staff were extremely pleasant and very helpful. The room was clean, beding and towels changed every day. Breakfast was adequate. As it was carnival time Venice was extremely crowded and everything was very expensive. Travel by water bus was more expensive than I had remembered from previous visits... More

Service was so/so. Receptionist was slow to check us in but room was clean. It was clean, near San Marco's. A bit pricey for what you are getting, but I guess that's how everything is in Venice. More

Rooms are very small, staff is unkind and even rude with the guests ( specially an assistant manager called Massimo). for what you are paying here, you can really find a better place where you will be treated with respect and have nicer accommodations More

Stayed at The Royal San Marco a few weeks ago. We arrived in Venice and walked to San Marco Square from the ferry dock. Not far, very convenient. We had a hard time finding the hotel, the address is useless because we walked up and down the street forever, couldn't find it. We walked the Information Booth only to find... More

The location was amazing for this hotel. It was right by the San Marco Basilica. The issue is, just about all the hotels in the city are close together and Venice is not that big so in reality-the location just does not justify sleeping in a room that has such an old mattress (it was sagging in the center), with... More

Just stayed here with a group and a booking error was made by staff. They refused to take resonsibilty and tried to blame me also wanted to wake up the guest at 10:30 PM and have her change rooms. They are very argumentative. The rooms are tiny and don't look at all like the website. The location and breakfast is... More

The shower flooded badly all over the floor and management ignored our request to fix the problem . This occurred everyday we were in the hotel. Impossible to use the hair dryer as floor was so wet. Toilets were not cleaned daily. General cleanliness was poor. No way this is a 4 star hotel as claimed - 2 star at... More