Excellent location and although there was a slight problem at first when we arrived, the Manager more than made up for this and was very helpful in many ways, I would not hesitate in recommending this hotel for a wonderful stay. More

My Gran and I stayed here last summer and we have no complaints. The Staff were good-particularly the maid at breakfast time (sadly I don't remember her name). The only real issue is the lack of lift. This was ok for me but my Gran had to have a rest half way up the stairs to our room. For that... More

the staff were so friendly and accomodating, we had a great stay and ended up staying a week. Good location, great food (with the added wine cellar) and wonderful hospitality. Would reccomend this hotel to anyone! More

The staff was so frriendly and so helpful . Also since traveling alone felt that they were protective and concerned about my safety. When I arrived late back at the hotel after going to Assi the manager was outside looking for me as another person had called him and told him I was on my way but had missed my... More

Overall this was a good hotel. It's location was on a quiet street but extremely close to the center of the action. It is a very ancient building so the walls are paper thin. The time that I was there they had a serious leakage in a room right across the hall, so they had to do major restoration one... More

The location is fantastic, once you find the place that is. However no lift but sometimes you can be lucky to get help with your luggage. The building is beautiful. The rooms are basic. Perfect place to sleep but not for much else. Bathroom could do with a bit of renovation. It is very small. The is no mini bar... More

Great place, great location, great service ! Very kind and helpful staff, free wifi available, rooms are stunning and you can smell the history (positively) in this former part of the Medici palace. Maybe because we were given a bigger room, we had no complaints at all... As far as location is concerned, it is precisely good: not far from... More

I would like to only give this place one star because we were treated so appallingly upon check out, but that wouldn't be fair. Rooms are nice enough, and staff are friendly and helpful bar one bad experience. For two out of three nights we had no hot water, and even though the hotel states (via booking.com) that wifi is... More

This hotel does not have wifi in all rooms as advertised. Ensure to specifically request a room that does upon booking if this is something you want. There is wifi but the router does not reach all rooms despite their website saying it does. I can can confirm this as tested on 2 smart phones and a minibook. Zero reception... More