We stayed here because the points were low so I guess I should have expected what I got. The room was sized ok but that is as far as it goes.No air.No windows that open more then 2", one straight back wooden chair , hotel shuttle that ran at very inconvient times and taxi fares of 25-35 e to go... More

Looking on the positive side, almost every room has a fantastic view of the Chianti hills, typical Tuscan buildings on hilltops, and rolling landscapes. On the downside, the building is an embarrassing abomination that should never have been built. Inside, rooms are typical Sheraton, large and bland, but fittings are a bit worn and dilapidated. Breakfast is OK, staff are... More

We drove by car to this location and had to go twice back to the toll way in order to find the right exit to this hotel which is just right next to the toll way exit, wasn't easy at all to arrive, had GPS and even GPS couldn't point to the right exit. Upon arrival, found this 1970s/80s looking-hotel,... More

The attitude from the lobby staff was not worhty a Sheraton hotel. I wanted info about wifi and the first man in the lobby told me to buy access from the computer from my room, I went up and tried. The computer told me to buy a key in the lobby, I went down and get new info from man... More

The hotel's tired façade is only surpassed by the even more tired interior. I am not sure that this hotel has been updated, or even cleaned, since the early 1980s. As soon as you walk in you smell mildew and see the outdated decor. Unfortunately, the lack of investment wasn't restricted to just the lobby. The rooms are just as... More

This is a bad hotel: bad location, old furtnitures, needs heavy remodeling. Few good things: the employees are nice, especially the breakfast lady. Room service has a fast delivery. The only reason to go there is the SPG membership program. It is often too much heated.

A large, depressing conference style hotel that looks tired from the outside and proves to be so from the inside. Rooms are way too hot. Even in January had to sleep with the window open. The breakfast is of a typical Italian Sheraton standard, TERRIBLE. The only positive I could find was the staff, who were friendly, polite and welcoming.

This hotel is trapped in the 80s - it looks like it has never been renovated and falls short of Sheraton brand standards. Lobby couches look like something out of a war zone. Beds are uncomfortable, couches are old, carpets are worn and stained. Major issue with service at the hotel. The shuttle does not stop inside Santa Maria Novella... More

Stayed at this hotel for 3 nights. Rooms are outdated but ok. Decent breakfast BUT THERE IS NO AC. CAN YOU BELIEVE IT.!! we could not have a resting sleep. Please charge me more but keep the AC on. The offer a free shuttle but you have to line up 10 minutes before departure to get a seat