We – team of four colleagues, were visited Florence in the middle of May and found the hotel situated in the heart of the old town well , only a few minutes way form cathedral. The hotel itself is in the old building, rooms are not spacious with basic furniture, but clean and cosy. Breakfast was simple but tasty. Interesting... More

Where do I start? I had won some travel vouchers from work so used them to pay for my stay at the Fenice Palace. Let me get one thing straight if I'd paid my hard earned cash I would be pretty peeved off! This hotel has a bad reputation for being dirty, it is absolutely not dirty it's just worn... More

On arrival the staff were friendly and helpful. The room allocated during our stay was room 311. The room was clean but well worn and in need of a bit of TLC. The ensuite bathroom was large with shower over the bath and plenty of hot water at all times. But as with the main room is in need of... More

My partner and I have just returned from a 3 day stay at the Fenice Palace. I normally take traveller reviews with a pinch of salt, however after reading the many many bad reviews on here I must admit I was worried! However, my concerns were only temporary, as from the minute we arrived to the minute we departed, we... More

We booked into this hotel using the usual online booking format that most hotels work with these days. Through no fault of our own the website booked different dates than those we entered. That was the first bad omen with the Hotel. When we followed this up with the Hotel itself (emails and even costly phone calls) the Hotel was... More

I stayed at this hotel as part of a package deal. Thankfully. I would have been quite upset if I had paid the full price. The hotel has four stars, however, I doubt it very much. It is more of a three star hotel. For a place that definitely needs renovating, it is quite clean. The rooms were small, however,... More

If you are visiting Florence, the Fenice Palace is in an unbeatable location. You are 1 block from the Duomo, walking distance to the markets, Accademia, restaurants, and the train station (santa maria novella), etc... The staff is friendly and helpful with questions about Florence and arranging tours. The only down side is the room. It's a decent size with... More

Our stay at Fenice Palace hotel was short. We changed hotel as soon as we could find somewhere else. Its in dire need of a renovation... its dirty, the beds are uncomfortable, the carpet is stained, the rooms stink of smoke, there was hair in our bed. The breakfast cutlery and dinning area was soooo dirty, the bathroom was un... More

We stayed at the fenice Palace at the beginning of July as it was recommended to us by the travel agent. You can't fault the location but Florence isn't huge and it's easy to get around so I'd happily forfiet the central location for a better hotel. The carpets were stained, and although the bed sheets were clean the bed... More