We were shown to our room and instantly felt depressed - dated, small and dark with a TV out of the 1980's!! Remembering that on the way up in the lift we'd read that the hotel was in the process of being refurbished, we asked to be moved to a different room. We ended up in a lovely modern, light... More

When we arrived we were greeted with a smile by the receptionists. The check-in was efficient and we went to our room which was on the top Floor with incredible views (recommend you to go for the additional charge to get a bigger room -suite- and incredible view with own terrace on the top floor). The room was incredible with... More

We had the older rooms not the modern ones. Location about 20 mins walk from the main square. Lobby is nice 30 mins free wifi in lobby only - otherwise 10 euros for 24 hours. Air con can't be adjusted and the bed moves from the wall. Nothing to rave about. More

Although a little walk from the main tourist sites this is a very good hotel.Contemporary by design it is efficient and clean. Reception staff are helpful and buffet breakfast has a good selection, albeit very busy between 7.45 and 8.45. If travelling by car there is a secure parking lot nearby, extremely pricey at 28euro but parking is of a... More

Facilities are OK. We stayed in an old room (half the hotel has been renovated - not our half!) Also, our window faced the train tracks so we work woken up at 5am to the sound of screeching brakes. Spacious and good breakfast though. More

We stayed at this hotel for 2 nights in early October 2011. The room was old, smelled like bug spray, had long black hairs in the bed and on day 2 our luggage and personal bathroom items were removed without our knowledge or permission. To make matters worse the woman at the front desk (I was told her name is... More

NH is a chain hotel from Spain. I recently stayed in the NH Bologna and NH Florence. The rooms were almost identical. At the NH Firenze the lady that checked me in was very rude if I remember correctly her name is Tita, the same situation with the night clerk she was rude and uninterested it seemed like she enjoyed... More

Rooms were spacious and clean and while the meals were good the food wasn't anything special. Staff on the front desk seemed uninterested in providing any service More

We arrived in Florence by car and saw the NH near the Arno so we decided to stay for the night. We were very disappointed with our room number 429. In the morning the receptionist said they were undergoing refurbishment. Nevertheless the room was atrocious, the carpets were all stained and smelly, the wall paper was peeling off in places,... More