Dirty hotel, unhelpful receptionist, Air conditioning inadequate fan on the ceiling (Florence in July). Under no circumstances DON'T stay here as it will tarnish your experience of this beautiful city. More

My wife and I stayed at this hotel for our honeymoon. Thank goodness it was only for one night! When we arrived we didn't have any towels or toilet paper. We told the receptionist and when we returned at midnight we still didn't have any towels or toilet paper. The new receptionist was sleeping when we entered and while we... More

Don't stay here. The airco does not work and it is located in the middle of nowhere. It costs 20 euros to travel by taxi to the city center. The rooms and bathroom are tiny. Breakfast is minimal, although the croissants were fresh at 7 AM. Staff was unable to check us out and we had to wait for half... More

We were very pleasantly surprised by an assistent fluent in English - which is not common (in our experience anyway) in Italy. At that she was also very friendly and helpful. The rooms were clean, access to Florence by bus is quick and easy, there is a wonderful restaurant just down the road (offering delicious food at excellent prices); no... More

It was not centrally located. It was dirty. The guy at the desk was completely unhelpful. I do not recommend anyone stay here. More

We stayed here as part of a package deal that we booked at the last minute back in November. I had read the reviews after booking and was a little concerned, but my husband and I are the type of travelers who make the best of things so it wasn't so bad. The quality wasn't terrible but it did seem... More

We booked this hotel through Hotel Club, it is listed as a 3 star hotel. Basically it's a 1 star at best!!! Its 30 minutes hike from the train station, through not the pleasantest of areas, the streets have condom machines on them which makes you wonder. When we arrived there the guy on the desk told us nothing about... More

Please do yourself a favor and avoid this "Hotel". It is not as pictured on the website. The room was dirty and very noisy. We could not sleep because of the street noise and other guests. The walls were paper thin and you could hear your neighbor using the bathroom etc. The window was broken and could not be closed.... More

First, the hotel looks nothing like the pictures. Secondly its in a very shoddy neighborhood, upon arrival we got to see a guy on a moped taken out in a head on collission, great place to park! Third the staff were terrible, the one in particular refused to speak english on the phone when we wanted to clarify the address... More