We stayed one night in the hotel on the Executive floor. I suspect the fact that the hotel was not so busy on a saturday may have resulted in the very poor service in the Executive lounge.
Sunday mornings breakfast in the lounge was poor as most of the hot food was taken and the food left was cold. You...
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Our ten day stay at this Hilton was extremely enjoyable. All of the staff were exceptional in their duties. During a medical crisis within our group the staff at the front desk went out of their way in assistance and compassion which helped ease a very stressful situation.
We would certainly choose this hotel or any other Hilton for future...
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Dear guest,
Thank you very much for your feedback about your stay at Hilton Basel in April 2012. We are very fond to hear that you enjoyed your time completely especially regarding help and support by our front desk staff during your crisis. We have forwarded your comments to our team member who are always very grateful to hear that...
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Ok, first the good. Great location close to the main train station, good restaurant and fairly comfortable bar. The breakfast buffet was great too. There is a pool as well, but we didn't get a chance to check it out. The staff was pretty helpful and friendly and the room was clean and the beds were fairly comfortable.
Now, the...
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Dear Guest,
Thank you very much for publishing your impressions about your stay at Hilton Basel. It is always very interesting for us to read positive as well as negative feedbacks to improve our quality of service and facilities. We will discuss both aspects with our management team to point out your appreciation as well as concerns in order to...
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We staid one night in a junior suite, with access to the executive lounge. The price was aroung $300.- booked through a price comparison website. The hotel is a bit dated, but not scrappy, and the dated decor is actually a bit charming. The suite included a lounge, bedroom and two bathrooms, but was still quite small. The amenities where...
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Dear Guest,
It is really great to read that you enjoyed your stay at Hilton Basel. Thank you very much for your feedback. All guests’ comments are very helpful for us since they bring inputs from customer point of view where we have potential to improve.
We are fond that you were very satisfied with our executive lounge, bathroom amenities,...
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I understand Basel is an expensive city. However, it is not easy to accept a "Hilton" hotel with such inconsistence services and subpar value. Check-in was smooth. Front desk staff was friendly and helpful. However, she didn't offer options for king/queen or twin room. I travelled alone (on business) and got 2 twin beds. Not a big deal but would...
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Dear Guest,
Thank you very much for your comment about your stay at Hilton Basel. All feedback of our guests is very helpful for us in order to improve service and overall quality.
We are very sorry to read that specific facilities and service did not meet your expectations. Please accept our sincere apologies for any inconveniences caused. I have...
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I stayed at the Hilton Basel for three nights last week and the stay was below my expectations especially for the price charged.
The breakfasts were excellent and the staff very helpful and polite at all times.
However my main criticism is at the quality of my sleep. The bedroom A/C was difficult to control and the room was much...
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Dear guest,
Thank you for your comment about your stay at Hilton Basel. We are very happy to read, that you are satisfied with our service and the breakfast. On the other hand please accept our apologies regarding the fact that our price for value did not meet your expectations. I am aware though that the prices in Swiss hotels...
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The service was not great. The personnel was not very helpfull at times. Nice hotel in a good area near the trainstation.
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Dear guest,
Thank you for your comment about your stay at Hilton Basel. We are very happy to read, that you are satisfied with our stay at the Hilton Basel. However I am sorry to read that you have not been fully statisfied with the service provided. Please accept my apologies for any inconvience caused.
As friendliness and attentiveness of...
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The hotel has one good point - great staff at check in, after that considering the price 750 Swiss francs for basic up to 2100 it is terrible, and for a rich company like Hilton not to offer free wi fi is all rather sad. We stayed one extra night in Basel and for half the price received clean room,...
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Dear guest,
Thank you for your comment about your stay at Hilton Basel. We are very happy to read, that you are satisfied with our service at check in. On the other hand please accept our apologies regarding the fact that our price for value did not meet your expectations.
I have taken up your low cleanliness-score with our housekeeping...
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From the outside it looks just like another old building with not much to offer in terms of hospitality or comfort. Once inside though you are pleasantly surprised with the warm and competent welcome you get from the reception staff. The staff had also prepared free mobility tickets for us to use on all public transport means. The room was...
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Dear Guest,
Thank you very much for taking the time to write down your impressions regarding your stay at our property. It is always very helpful for us to receive feedback from the outside-in to improve quality of service and facilities.
We are glad to know that you enjoyed your stay especially regarding the friendliness of our staff members, comfort...
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Switzerland is about as expensive as it gets in Europe, and in Switzerland you get what you pay for : that's the way it works. There are few bargains, so I was pleased to pay CHF200 for my (prepaid) room An excellent fish buffet dinner with 2 dcl of wine (that's how the Swiss, and only the Swiss, sell the...
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Dear guest,
Thank you very much for your statement about your visit at Hilton Basel and your impressions about value for price in Switzerland in general. I am sure many other travellers will find your tips very helpful and we at Hilton Basel are glad to know that you are fond of our location as well as service and friendliness...
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