My husband and I stayed for 2 nights following a river cruise. We could not speak highly enough of the staff we dealt with. Sebastian on the front desk was super helpful organizing an early check in and texting us when the room was ready. The room was spacious and beautifully appointed and the bathroom was heavenly. We ate in... More

...or the entire hotel staff does not know how to treat customers. Here's the story. I had been driving from 2AM to 5:30AM from Frankfurt to Basel, looking forward to a gluten-free breakfast at the trois rois. The restaurant opens at 6AM but I arrived at 5:30, expecting to hang in the lobby for half an hour. Not possible. Mr... More

A hotel where the customer is king! Fantastic breakfast with healthy options and accomodating all food allergies. Although my room was not huge, it had all the necessary amenities and a great bathroom. Must do: breakfast by the waterfront watching the sunrise over the river!

This review may reflect on my taste, rather than the hotel. If you like what they offer, perhaps you will love this property, as many others do according to their reviews. This is a posh hotel, and I found it over the top with snoot and attitude. It is the kind of hotel where every person with whom you interact... More

We where very happy with this Hotel. It has an amazing location, walking distance to all the good places in Basel. Best cigar lounge in town with good service and great Cognac! Rooms are very clean with a god service taking care of you 24/7

I absolutely love this hotel, both as a base to explore Basel and as a destination for drinks and meals. I stayed here for three nights in February 2013 and was delighted by the elegance of the hotel and the loveliness of the staff. The standard was consistently high, notwithstanding the trainee receptionist who was rather brusque when checking me... More

I go to Basel frequently and have stayed a few times at this hotel. I assume that as we have a corporate price with them this is why I always get allocated a city side not a riverside room. This means you do get a little more noise and beware the trams do start early however, the rattle of the... More

I've traveled the world many times over and the only place I've ever gotten really sick (outside of unfortunate food poisoning in London) - twice - is Basel. But after the first bad experience I went back because 1) I wanted to see Roger Federer play his home tournament and 2) I wanted to stay in this hotel! So I... More

When greated by the porter, or welcomed by the very efficient and charming receptionists, or helped by the wonderful and "the one who knows everything" concierge...you start feeling the weight of an endless tradition of perfect historical background combined to all the modernity you need, but discreet and not overwhelming ! The hall, a splendour with it's multi-level openings in... More