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The Hotel Lucerne

5.0 of 5
Sempacherstrasse 14, Lucerne 6002, Switzerland
Hotel amenities
The Hotel Lucerne
Ranked #5 of 63 hotels in Lucerne
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166 reviews from our community

    Trip type
Traveller rating
    116
    36
    9
    3
    2
Date Rating
Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 28 January 2013

Nice enough hotel with very friendly staff and excellent restaurant (Bam Bou). Unfortunately, the rooms are extremely poorly lit which makes it nearly impossible to do any sort of reading - or even to work at all - while in the room. Seems a bit odd for a hotel that primarily targets business travelers. Same for breakfast which offers a... More

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ManagerTH, Leiter Gästebetreuung at The Hotel Lucerne, responded to this review
26 March 2013

Dear feelreel thank you for your feddback and that you took time to share your impressions. We are glad to hear that you have enjoyed our friendly service and the restaurant BAM BOU. We really apologize, that the could not meet your expectations wiht the breakfast and the room. Nevertheless we really hope that you have enjoyed your trip in... More

Kuala Lumpur
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 24 January 2013 via mobile

Very good hotel, exhausting the swiss standards for hostellery Very well located, few meters from KkL (exhibition center), train station, shopping All rooms are an invite to former blockbusters : ask for Dangerous Liaisons for example and find yourself in front of Malkowitch. Then enjoy the scenary over Luzern! Famous restaurant downstair, Bam Bou, where the renewed team has put... More

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ManagerTH, Leiter Öffentlichkeitsarbeit at The Hotel Lucerne, responded to this review
26 March 2013

Dear MY_visitor It is a real pleasure to read that you enjoyed your stay in our hotel and we really appreciate your comment on TripAdvisor. We are happy to belong to your favourite hotels in switzerland. We would be more than happy to welcome you back at THE HOTEL. Kind Regards Michael Platzek Asst. Rooms Division Manager More

Basel, Switzerland
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 22 January 2013

We spent New Year's Eve at "The Hotel" in Lucerne. Close to the city center it is the perfect hotel in the town's upper segment. We enjoyed a seven course meal (I wanna call it Asian fusion) during the evening. Later on we attended the party at the hotel. The hotel is clean and in an inviting and sophisticated way... More

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ManagerTH, Leiter Gästebetreuung at The Hotel Lucerne, responded to this review
26 March 2013

Dear Mr Raphael B We really appreciate your great feedback on TripAdvisor and we are glad, that you enjoyed THE HOTEL experience. We are very pleased to read that you had your culinary highlight in our BAM BOU Restaurant during your trip. It would be great to welcome you again soon at THE HOTEL. Best regards Michael Platzek Asst. Rooms... More

Lausanne, Switzerland
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 19 January 2013 via mobile

Jean Nouvel's creation in Lucerne. Perfect service, lots of small attentions and details, all is made to make your stay a true experience. I can only recommend for a stay in this beautiful city. While laying on the bed, don't forget to look up at the ceiling!

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ManagerTH, Manager at The Hotel Lucerne, responded to this review
26 March 2013

Dear Mr. Kundelitsch Thank you for you nice feedback and that you took the time to share your impressions. We are glad to hear that you have enjoyed our THE HOTEL Service. We are looking forward to welcoming you again and wish you all the best. Kind regards Claudia Stalder Rooms Division Manager I Assistant to the Director More

Mumbai (Bombay), India
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 20 December 2012

I Went to Europe and UK trip in September 2012. Me and my wife stayed at “The Hotel”. This hotel is one of the best hotel we stayed during our trip. It is just walking distance from the Rail Station though is little expensive. The Hotel has well appointed designer rooms. I will recommend this hotel incase you plan to... More

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ManagerTH, Manager at The Hotel Lucerne, responded to this review
21 December 2012

Dear Guest We are very pleased about your ratings and thank you for sharing your opinion with our futur guests (hopefully). All the best and we would love to have you back soon in switzerland and Lucerne. Best regards Rolf Tinner General Manager More

Windhoek, Windhoek, Namibia
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 30 November 2012

I had to do a last minute booking in Lucerne, and found this hotel on Trip Advisor. I have already been traveling for 10 days and was quite tired when I arrived there around 14h00 on the 5th of October. Upon entering the foyer was quite dark and very stark, and I thought to myself... oh no! BUT then I... More

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ManagerTH, Manager at The Hotel Lucerne, responded to this review
21 December 2012

Dear The Hotel Guest We are very pleased about your comment. Thank you for taking your valuable time and for sharing your impressions with the whole world. We look forward to have you back soon. Best regards Rolf Tinner General Manager More

Colorado Springs, CO
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 November 2012

This hotel was great for one night but not a place I'd stay for an extended trip. Room was way to 'cold' with the tile floors and streamlined furniture. Bathroom was tiny and room was not very big as well. For the price, I'd stay elsewhere. Also, the restaurant is very pricey. Although good, you can find equal quality and... More

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ManagerTH, Manager at The Hotel Lucerne, responded to this review
Google Translation
30 November 2012

Sehr geehrter The Hotel Gast Vielen herzlichen Dank für Ihre Eindrücke vom The Hotel. Es freut uns, dass Sie die... More

Switzerland
Top Contributor
55 reviews 55 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 27 October 2012

This is a good hotel to go to if you're interested in experiencing an atmosphere quite different from other hotels of this class. We stayed here for one night when we went for a jazz concert at the nearby KKL. In combination with seeing another one of Jean Nouvel's designs in Lucerne - the great Cultural and Congress Center (KKL),... More

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See 2 more reviews by DDandC for Lucerne
ManagerTH, Manager at The Hotel Lucerne, responded to this review
22 November 2012

Dear The Hotel Guest Thank you for your honest review. We are pleased to hear, that you enjoyed the work of Jean Nouvel. We hope to welcome you back soon wish you all the best Kind regards Rolf Tinner More

Toronto
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 20 October 2012

I stayed at this stylish hotel for a few days and was incredibly impressed with the room, ambiance, location, and amenities. The staff, namely Claudia, was exceptional and did everything to make you feel comfortable...(except one aloof young guy behind the front desk who never looked up when you entered). I was upgraded to a 5th floor room with a... More

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Rolf_Tinner, Manager at The Hotel Lucerne, responded to this review
31 October 2012

Dear The Hotel Guest Thank you very much for your great review. I will personally talk to the young guy from the Front Desk to ensure our high service standards. We are looking forward welcoming you back soon. Best regards Rolf Tinner More

Hove, United Kingdom
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 18 October 2012

Arrived via rail and Lucerne Bahnhof is very central; The Hotel is literally minutes by foot from the train station but far enough to be out of ear shot of the train noise. Chic looking hotel, but is extraordinarily dim lighting in the foyer and around the lifts. Quite austere in the lift and quite industrial looking in the landings... More

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Rolf_Tinner, Manager at The Hotel Lucerne, responded to this review
31 October 2012

Dear The Hotel Guest I thank you very much for your review and that you took your valuable time to write about your experience with us. We need your constructive critism to achieve our goals and work on our product. We wish you all the best and hope to see you back soon at THe Hotel. Best regards Rolf Tinner... More

 
 
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Additional Information about The Hotel Lucerne

Also Known As:
Hotel Lucerne
Address: Sempacherstrasse 14, Lucerne 6002, Switzerland
Region: Switzerland > Lucerne
Amenities:
Bar/Lounge Business Centre Free High-Speed Internet Kitchenette Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotels in Lucerne
#5 Family Hotels in Lucerne
#8 Romantic Hotels in Lucerne
#9 Business Hotels in Lucerne
Price range (per night): RM1,042 - 1,667
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Hotel is a unique establishment exuding charm and charisma in Lucerne Switzerland. No two guest rooms are alike – and each has a tale to tell. They lean away from the familiar and the everyday. The art lies not so much in what is included but in what is left out. Guests are invited to abandon themselves to the inspirational poetry which characterises this sense-awakening boutique deluxe hotel. ... more   less 
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The Hotel Lucerne
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