We arrived yesterday and were surprised by the abruptness of the desk clerks, our room has a balcony but it is not useable due the construction noise and dust next door. They are gutting the building next door so avoid this place all summer. Today, our room was never cleaned nor were our towels replaced. I called the desk to... More

My wife and I stayed for 3 nights in April 2013. The location of the Hotel is excellent as it is only 5 minutes walk from the train station but the facilities were about average,with a threadbare carpet and breakfast was just about acceptable.We requested a Double bed about a month ago but were given a twin bed and when... More

We only stayed one night in this hotel, but wish we stayed a week! Our room was right on the water and the little balcony was just the place to sit and overlook the lake and the busyness of Lucerne. This hotel was well appointed, clean, very interesting in its decor and supremely well located. The staff was efficient and... More

We stayed here one night on our way from the alpine region of Switzerland to Zurich...and we were delighted by the city. The location of the hotel is perfect...right above the famous Chapel Bridge. We got a riverfront room with a lovely view. The room was somewhat dark and small, but the view was unbeatable.

When you consider the location, the accommodation, the price and the proximity to the train station, Hotel Des Alpes is indeed a clear winner. We booked eight rooms here with three facing the river and the others not. Mine opened out to a fantastic (I am inclined to say “exclusive”) view of the Chapel Bridge. I could tell that my... More

Had a great stay at this hotel and enjoyed the view of the river. Got great restaurant reccomendations from the front desk. We had a great time in Lucern also. The breakfast was just OK, but the overall value was very good.

Excellent location- right in front of Chapel bridge and 5 minutes walk across the lake from the station. Clean and comfortable rooms though very spartan. Breakfast was excellent. Staff very polite and spoke fluent English

This is surely not the fanciest hotel in Luzern. The room was rather spartan (and ugly as well), bathroom extremely small (but with all you need), but I stayed there only for one night (New Year's Eve) so I didn't care so much, especially as I booked the room with a discount. You can expect a very nice breakfast in... More

I stayed in this hotel for one night in December 2012. The hotel is perfectly located, in the middle of the old town. It is however, in my opinion, strongly overpriced. The room itself was ok, nothing special, small, with a “double bed” (2 singles together), a rather small window (there wasn’t much daylight in the room). The bathroom was... More