Stayed for two nights. Staff were kind and professional. Room was spotless. Bathroom small but cleverly designed to maximize space. Only downside was the bed had a metal frame and the mattress was on the thin side. Hence only a rating of four. Used the restaurant twice and enjoyed it.

Awesome hotel, great staff, very good location. We stayed three nights at this hotel and really enjoyed our stay. It's very close to the Luzern (Lucerne) train station, so walking to it with some bags is not a problem. The area around the hotel is very nice, with the river, the station and a bustling intersection nearby, and good restaurants,... More

We arrived very early in the day, around 10 AM and had no problems getting checked in.. Just had to wait for one room to be cleaned.. The staff was very friendly and accommodating and all spoke English very well. The room were very clean and tidy. The food at the hotel restaurant was fantastic. The supplied breakfast was also... More

I felt like I was sleeping on the street, there were too much noise even with my widows closed. I could also cleary hear people in the next rooms talking. I changed rooms but still had the same problem. TV was not working. Expensive hotel.

I loved our stay at this modern hotel. The room was very large and the bathroom had both a tub and separate shower. The room was very clean and modern. Very impressive. Our room had steps leading up to the bed/desk area so beware of this if steps are a problem for you. The location of the hotel is fantastic.... More

My wife and I stayed here two nights during a two week trip in Switzerland and very much enjoyed our time at this hotel. The room that we had on the eighth floor was recently refurbished and was very sleek/modern. While it was not overly large, it was more than sufficient. At my request we had a room facing the... More

I had selected this property after going through other reviews and my main point was to find an hotel near to Lucerne train station as we have only 2 days with us to explore the city. The hotel is just a 100 meters from the main gate of the station. The family room is big enough (bigger than many other... More

We stayed there last year in Nov and its a good hotel, neat and clean. We took room for four which was good with provision for tea and coffee and some freebies like sparkiling water for the first day. Pillows were bit uncomfortable (huge for my neck) and bathroom was small but its OK when you are travelling. one big... More

This is the second time to stay here. First time in 1995.I like this hotel because the hotel near the train station and close to the old town and landmarks.I arrived here by train. The Staff always busy we have to wait too long when we need to drop or take the room keys. The hotel should change the room... More