We recently a last minute overnight stop in Lugano and had to find a hotel for the night. It was already 8pm so I called the Holiday Inn because I did not have more time to research. They charged us $300 for a double room. When we arrived at the hotel we were shocked to see how dated and in... More

A familiar name I usually trust for good service at a reasonable price.I stayed there last week but sadly under refurbishment,the rooms were clean and tidy however the carpets in the corridors were worn out.As a member of their Priority Club my room was upgraded on check in,I stayed for one night and was disappointed to find the attached bar... More

Had made a reservation at this hotel, because being a Platinum Elite member and a Royal Ambassador, try to be loyal to the brand, But must stay this hotel takes that loyalty to the extream, I have never ever come across a staff member so rude, a Member of staff working on reception, call Fredrico, he was rude unprofessional and... More

When I visitied this hotel I was again surprised how bad the price performance ratio of hotels in Switzerland are. But even taken into account that "normal" hotels in Switzerland do not have the "normal standard" compared to other countries this hotel is still not good. I cannot understand why some peoople gave four or five stars. One reason I... More

I have been several times to this hotel. Was convenient in the past . On our last visit, my wife and I, decided that it is no longer the Holiday inn we visited 5-6 years ago.. oldish , charging high prices for internet and garage, poor service, poor rooms . It is ok for one night but would not recommend... More

We were charged 240 swiss francs for a very poor room, in hindsight we should have left. The hall carpets were badly stained, the bathtub grouting was black with mould almost all the way around, there was an extra 19 franc charge for internet access (or 39 francs for the "total package" of tv and internet). There wasn't an amenity... More

Not worth for the price. The staff is not friendly. A lot of noise in the room. Far away from the city center (in Paradiso) but close to the highway exit. A lot of construction work in the area and also inside the hotel. Renovation is done in some rooms. I did not feel comfortable and would not book this... More

I recently spent a week in Lugano, Switzerland at the Holiday Inn. The staff make me feel like a member of the family, went out of their way to be helpful in many ways. The room was clean and bright, comfortable bed, both pools delightful, one for exercise, the other for sunbathing.I would definitely return! More

We stayed in the hotel overnight on our way back from France. We did venture out and the lakeside will be worth another visit, when it's not raining. The room was alright but it was very tired and a total refurbishment is called for. The bathroom was clean and so were the beds, they were also comfortable but the rest... More