We have just returned from our second ski trip to Zermatt, staying at the Alpenroyal for the last two years. We never go back to the same place twice but when fate threw up the chance to return here we had no hesitation in accepting the opportunity. The Alpenroyal is perfectly placed at the bottom of Rotthorn and you can... More

We had a cosy rooms with a lovely view of the Matterhorn from our windows and balcony. The hotel is not central but ideally placed for easy access (via lifts) to one of the main routes up to the pistes and buses to the other routes. Everywhere else including the village is an easy walk. The breakfast is simple but... More

The hotel is situated on the hillside outside the centre of Zermatt but there are lifts and access to the town and the ski lifts is good. You can ski back to the hotel door. The rooms are small, we did not have a balcony or a bath but we were comfortable and the room was nicely furnished and clean.... More

This is a small hotel which on the map seems to be a little way from the main centre - however, there is a very fast way down to the town once you have checked in (via some stairs and a lift). The staff and friendly and very helpful. The waiters were great fun, always happy to chat and to... More

To access the hotel, you have to go around with the street and climb a bit. Otherwise, there is a lift at the end of a tunnel that we didn't see for the first time. It is a very shorter access. The room we booked was one of the most expensive. Good things : The view on Matterhorn and on... More

Check – in is efficient and friendly. A majority of the staff seems to be foreign; a very common situation across the Swiss hospitality industry. The restaurant is open for dinner only from 7 pm to 9 pm; and worse, you may be advised in the morning of some days that due to a 'lack of demand', it will be... More

We have stayed here as a family for one week in the Summer the last 4 years out of 5. Returning home last week from our latest stay we are bitterly disapointed. There has been a change in the senior management last May and the results are not good. No pick up from the station, food so bad we had... More

Our holiday rep had arranged for us to be collected from the station by the hotel but nobody was there so we walked instead. We understood why once we got there as the reception was swamped by a Japanese group but we didn't receive any apology which I found disappointing. Our room was quite large and had a Matterhorn view... More

The Alpenroyal is a good Hotel with nice Rooms.The Breakfastbuffet was very good.Dinner was from 7pm to 8pm the Food was very good. The Swimmingpool was not clean and the whirlpool did not work.The Sauna didn't work either which was a bit of dissapointment.