The hotel has a 5 star sign in the front certainly not a 5 star hardly a 4. The front desk service is slow, usually only one person answering phones and attending to the people so one can find himself waiting 7 minutes to get a simple reply. I waited10 minutes to get the attention of the bar man.... Breakfast... More

Arrived at late night, the night porter did not direct me to the right elevatore: the new wing has different numbers from the main wing, and the 2 elevators are different. Had to find my way and the 3rd floor of main wing is actually the 4th floor on the new wing! I could have used directions from the porter.... More

Needed a hotel in Hague during a stay for a conference. There were a few to pick from but I decided on this well positioned hotel. This was my second place I stopped in the Netherlands after Amsterdam and honestly I could not have been more pleased with my choice. The only thing I did not like very much was... More

Hotel undergoing major renovation and new wing. New Wing is nice, rooms are big, everything is new and sleek Rest of the hotel is a building site, the Pool and Facilities were closed. The restaurant was nice but the menu was totally unbalanced - everything including starters contained fish, fish products or seafood with the exception of 2 items. Rib... More

Used this hotel for a business trip in March. The hotel is being renovated and there is building work going on inside and out. As a consequence there are still some issues with the decor and the technology (computer system wasn't working properly at cheek in) Had one of the newer rooms which was well decorated and equipped, slight issue... More

This being my first business trip to The Netherlands and needing to visit customers in Rotterdam I stayed at Crowne Plaza Den Haag - Promenade thinking any place is as good as another and Google Maps made everything look close enough anyway. So I found out the hard way that taxis are expensive and Rotterdam/The Hague is quite expansive! There... More

Lots of renovations going on. I'm sure it will look nice when it's done but in the meantime, you might want to stay elsewhere. Besides all the construction going on, check in and check out was terribly slow and confusing. (The front desk lady checked us into 2 unmade/not ready rooms before finally giving us one that was prepared). Check... More

We decided to spent New Years Eve in The Hague and booked the Crowne Plaza through points as part of the Priority Club Program. It says on the door, it is a 5 star hotel, but it's probably only worth that once the renovations are complete. Overall a nice hotel and friendly staff. Very close to the Tram which gets... More

I arrived at the hotel very easily got off the train at HS and caught a tram to the hotel. The check in went smoothly I showed them my priority club card and expected them to tell me all the extras they offer platinum members yet there aren't any. They handed me my room card and showed me to the... More