Below is the detailed complaint email I took time to send to the IHG group, regading our stay on April 13th and the less than satisfactory/standard reply I received back. For someone who uses hotels in the Group regularly, the response to this complaint is appalling! When we stayed in the Holiday Inn in Edinburgh next to the zoo last... More

This is a very nice hotel. The staff were very friendly & helpful. The rooms are comfortable & clean. The breakfast was included, each day,& consisted of an extensive continental buffet. The evening meals were very good. There is a la carte & also a very good buffet. The position of the hotel is good to explore the area. We... More

Basic room, but you'll need a car to explore Gent. Parking is 10€/night. Breakfast is included More

I stop at a lot of Holiday Inn Express sites around Europe and this is the first I feel I have to review. The site on the outside does not look much, but dont let this fool you. The rooms are all up to the usual 'Brand Standard' as they call it - but there are a load of little... More

This is by far the best hotel offered by the Holiday Inn group in Gent. If you don't need to be in the centre of Gent, then the convenience of its location by the highway cannot be beaten. Parking cost is relatively expensive, but no more than similar hotels and seems to be the norm in hotels in Gent. The... More

Not great location if you are there to visit old Ghent, but otherwise a comfortable, clean, pleasant hotel with excellent breakfast included in price. More

Big praises for the bedrooms, nice and clean, excellent breakfast and the staf are extremely helpfull an very friendly. We booked a good deal, but then when it came to pay the bill .... Tourist tax???? (hard to swallow, especcially as I was there for a family visit, I'm originally from Belgium) The internet.... Maybe we should have watched our... More

Nice hotel, quiet, friendly staff, we had a family room, which had 2 single beds and a couch that folded into a double bed, all beds were very comfortable, the room was cleaned every day and the style reminded me allot of a premier lodge in the uk. the bath room was spotless and well designed. there is free internet... More

I'm originally from Flanders but have been an expat for the past years and picked this hotel more or less by coincidence as my wife and I needed to be close by in Ghent. A very pleasant surprise indeed: friendly staff, incredibly clean rooms and a not over the top but very good selection for breakfast with real yoghurt, fresh... More