Extremely friendly and helpful service. Nice room and suitable location. Recommended. More

I was a bit daunted when I walked down the street to the hotel as it is not a very encouraging sight. However, the welcome was excellent, and the room was large, comfortable, clean and well equipped. I slept really well, and had an excellent breakfast in the morning. All of the staff are really friendly and helpful and I... More

Let me start by complimenting the new management as of 2012. They are brothers and are clearly interested in making the guests welcome as they implement some changes. I was impressed with their willingness to help me find my way around the city, and when they learned I would be back in the area, they offered to purchase local tram... More

Friendly staff, but they forget why they are in business - taking care of customers. In the morning I left the key at the desk of the hotel, even though I was not knowing when I would be back. The reception closed at 23.00h. I knew. The staff would take care of the key and make sure that I would... More

In my short trip to Belgium I needed good located hotel for two nights of sleep. I choosed this hotel mostly by location and didnt expect much. Warm welcome from receptions man was extremely pleasant. He told me much about orientation and transportation in Ghent, gave me maps and told about other helpful information. When I saw room, it was... More

Arrived for a three day short stay and my heart sank as I drove up to the front of the Hotel. It is in a very shabby area, close to the Station but home to drunks and people you really do not want to be close to. Ghent was tatty. Shabby and could said to be dirty. It was very... More

I stayed here for one night on a business trip. The hotel is really close to the station and doenst look charming from outside neither does the lobby. However the staff was really friendly and made me instantly feel welcome. Breakfast was overwhelming considering that this is a 3 star hotel. The room was more specious than in some 5... More

I went to Hotel Carlton, expecting a "station" hotel, and boy was I ever surprised! The people who run it are soooo nice and accommodating. But that was just the tip of the enormous wonderful iceberg. My room! Yikes, huge, view over the street, comfortable, excellent bed, lovely sunlight (important to me), and overall comfortable ambience. Then, breakfast. What can... More

We stayed for two nights and agree with other reviews that the rooms were bigger than expected but the hotel is tired and old. The view from the room was on to a concrete roofing of the next building. However the biggest concern was waking up covered with bites which by the time we went to leave were considerably bigger.... More