when we arrived the hotel was overbooked and the person at the reception treated us really badly saying that we had arrived too late (20.00h) and that, according to their general conditions they had the right to give the room to somebody else. The screamed at us and finally, they gave us an address where we could stay.. it was... More

Booked through a 3rd party agency, when we arrived, there were also other parties who had booked as we had. and our rooms were giving away, i traveled from wales, others luxembourg, germany france and spain. but those that turned up whilst we were there who had booked direct with alpha had rooms.. what a con and never again. More

Very bad service. I sent an e-mail that I would arrrive later that day. On arrival they told me they did not receive my e-mail and they gave away my room. But they could arrange another hotel if I would pay an extra fee. That hotel was in a very bad state with a bar underneath. The day after I... More

This hotel is the worst hotel I have ever stayed at. Not only were they not there when we tried to check in, they did not answer the phone calls (although they had a number to call if they were not in the hotel to let us in after they locked the doors). I finally got let in by a... More

We made a big mistake to book this hotel for our anniversary weekend but we had little choice as it was a bank holiday weekend in Belgium and everywhere else was full. When we arrived at 6.30pm after booking online - the manager told us that the hotel was overbooked and that somewhere on the website it says that if... More

Whoever gave a positive rating to this shoddy dump has obviously never been in a decent hotel. I have seen 4 rooms in this place and the word Alcatraz springs to mind ,only Alcatraz probably has better views.. The rooms are dark and tiny. Ours had spiders' webs hanging in all corners. The single beds are about as wide as... More

The wallpaper in our room fel off , the tv set should be hanging on the wall but...it had fallen off! The elevator was right outside our room and kept us up all night. After checking in ,the mananger called us on our cell phone and asked when we where ariving! After explaining we 're already on the room, he... More

Our party was made up of two couples in our twenty's, coming over to Belgium for a relaxing beach weekend. Having seen that the Alpha Hotel was the best rated in Ostende on tripadvisor we had high expectations, that just were not met. It is a 3pm check in, and when we got to our room we opened the door... More