The hotel is value for money for a few nights, although I agree that the 5 star rating is inaccurate. Staff were great in all areas although housekeeping do not seem to understand the 'green' policy. I was disappointed with the deluxe room at first. It was quite small but was advised that it was a very quiet room. This... More

The ambience and look are very good, the staff are extremely helpful and efficient, however it lacks any intimacy and there were some things that really should not occur in a 5* hotel to my mind. On the plus side: The Dining facilities were very nice. The food was superb and so was the service. The staff were very efficient... More

We moved rooms after being next to the 5th floor lifts (where there is seating and touring university students stayed up all night being loud). There is also limited noise from other rooms especially if your room has a connecting door to the next door room. Nice breakfast. We stayed for 3 nights and every day there were different towels... More

This hotel was everything we wanted. It was clean and efficient, and located in the heart of the city, so we managed to walk to most of our sightseeing venues. It was handy for both the station (for Sintra) and the touristic bus terminus. Staff were very helpful in booking restaurants at our request, and gave us good directions to... More

I rarely take to Trip advisor to criticise a hotel but I would certainly not recommend this hotel. We booked what was supposedly an "upgrade" from a standard to a deluxe room. The bed was tiny - at 5ft 9, I just fitted in but my 6ft 3 husband had his legs dangling from the end of the bed. When... More

3 night City break from 28th April - 1st May. Had booked the shuttle service from the airport to the hotel, but could not locate the driver or bus and no-one at the information desk at the airport was able to help. Got a taxi for about 15 euros with no problem. Apparently, we later discovered, the shuttle is located... More

3 day City break covering 1st May – National Holiday. Impressive lobby and lovely public areas. Allocated 5th floor room, poor view on inner side over pool roof. Room (Classic) was fine – quiet, clean, comfy bed. Bath and shower combo – separate toilet and bidet. All staff encountered were polite and helpful. Some nice points. Complimentary local cakes and... More

This place has been really disappointing. Staff very kind (and slow...), but the hotel itself is really terrible. I don't know who could rate this place as a five stars. Avoid it. Old design, old and boring. Breakfast is something worths an medium/bad three stars. Room are poor and all the common areas are really sad. It seems to be... More

A very good hotel in a very nice neigbourhood. the rooms are renovated and look quite stylish. the breakfast in the morning is huge and very tasty. although the room could be a little bit more stylish. it looks old fashioned. in totally the hotel is very nice and i can recommend it.