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All 212 Lisbon hotels »

Pestana Palace Hotel

5.0 of 5
Rua Jau 54, Lisbon 1300-314, Portugal
Hotel amenities
Pestana Palace Hotel
Ranked #7 of 212 hotels in Lisbon
4.5 of 5 stars 399 Reviews
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399 reviews from our community

What travellers say about this hotel
  • Very good(7)
  • Excellent service(5)
  • Great staff(5)
  • Main building(4)
  • National monument(4)
  • Friendly and helpful(3)
  • Most uncomfortable(3)
  • Public transport(3)
  • Very pleasant(3)
  • Swimming pool(3)
Traveller rating
    286
    85
    18
    8
    2
Only show reviews for Family (52) | Couples (148) | Business (67)
Date Rating
Zurich, Switzerland
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 19 May 2012
1
person found this review helpful

Again, we spent a few nights at the Pestana. We like and enjoy the Hotel because of the wide garden, the precious main building, great breakfast buffet and kind and professional service. The bed is very comfortable and the room is decorated in a somehow old fashioned British style. Lisboa is a great city! We will come back soon. More

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Martins João, Manager at Pestana Palace Hotel, responded to this review
21 May 2012

Dear "Michael G", We appreciate your comments regarding your stay at Pestana Palace. It is always a pleasure to receive positive feedback. We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website. Looking forward to welcome you in Lisbon in a near future, João Martins Unit... More

Westwood Los Angeles County, California
Top Contributor
90 reviews 90 reviews
Reviews in 67 cities Reviews in 67 cities
142 helpful votes 142 helpful votes
5 of 5 stars Reviewed 8 May 2012
2
people found this review helpful

This is clearly a 5 star hotel. The service is impeccable, on par with 4 Seasons and Ritz. The main hotel is beautiful, and the grounds are well maintained. Breakfast is perfect. The room, however, is small and the hotel is situated out of the way, in a quiet neighborhood. There are plenty of local restaurants, and of course you... More

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Martins João, Manager at Pestana Palace Hotel, responded to this review
13 May 2012

Dear Guest, We appreciate your comments regarding your stay at Pestana Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank... More

Leven, East Yorkshire
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 May 2012
1
person found this review helpful

This hotel is amazing, starting from the building and finishing with the service from all, without any exception. Being familiar with the Pestana network, we decided to pay a visit for lunch while in port on a Cunard cruise. We took friends and had a a real treat with a tour of the whole facility, including a view of all... More

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Martins João, Manager at Pestana Palace Hotel, responded to this review
5 May 2012

Dear Guest, We appreciate your comments regarding your visit at Pestana Palace. It is always a pleasure to receive positive feedback and we hope to have the opportunity in the near future to welcome you and yours friends/family at our Restaurant Valle Flor and Pestana Palace Hotel. I will share your comments with our team, who I am certain will... More

1 review
5 of 5 stars Reviewed 3 May 2012

My wife and I stayed in the hotel for four nights last October and for both of us it was a wonderful experience. We were celebrating our 25TH wedding anniversary and the staff could not have done more to make it more special. We have both reacommended the hotel to everyone and it will be our first choice for any... More

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Martins João, Manager at Pestana Palace Hotel, responded to this review
5 May 2012

Dear "Brian K", Thank you for visiting the Pestana Palace Hotel during the special moment of the celebration of your 25th wedding anniversary. Lisbon is the best destination for this type of celebrations and Pestana Palace Hotel one of the best choices to stay because of our location, gardens and romance feelings from the Palace. Your kind comments were shared... More

Carrollton, Texas
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 May 2012
1
person found this review helpful

If your cruise begins or ends in Lisbon, you simply have to plan to spend an extra two or three days exploring this amazing port city. We extended our April 2012 transatlantic sailing on Silversea Silver Spirit by booking two nights at Pestana Palace hotel. This is the former residence of the Marquis de Valle Flor who was born in... More

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Martins João, Manager at Pestana Palace Hotel, responded to this review
5 May 2012

Dear Guest, Your feedback is very important for us and future Guests. It´s through guest feedback such as yours, that we are able to confirm our strong points, as well as identify any area that may require improvement. Therefore your participation has been extremely important and gratifying to us. I notice you are an enthusiastic for history and if you... More

London
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 30 April 2012
1
person found this review helpful

This hotel is amazing, starting from the building and finishing with the gentile service from all, without any exception. More

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Martins João, Manager at Pestana Palace Hotel, responded to this review
1 May 2012

Dear Guest, We appreciate your comments regarding your stay at Pestana Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available... More

Santiago, Chile
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 23 April 2012
3
people found this review helpful

I stayed in Lisbon for a conference and loved this hotel. The breakfast is served in the restored mansion and is excellent the gardens are beautiful.Staff very friendly the only buts are the distance to the centre and I was disappointed to stay in the " holiday inn" part of the hotel when I booked the stay I thought the... More

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See 3 more reviews by Veronica c for Lisbon
Martins João, Manager at Pestana Palace Hotel, responded to this review
24 April 2012

Dear "Veronica C", Thank you for visiting the Pestana Palace Hotel. I took note of your feedback about the distance from city center, yes it takes 10 minutes by taxi because of that we have a complimentary shuttle bus from the Hotel to the most important points of the city. We would like to take this opportunity to invite you... More

Northern Ireland
Contributor
17 reviews 17 reviews
Reviews in 6 cities Reviews in 6 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 23 April 2012
1
person found this review helpful

Came away for a girlie weekend to celebrate a friends birthday, pestana palace is a beautiful building with fantastic rooms with many original features, the gardens are lovely and well kept and given your so close to the city you could lose yourself in this tranquil setting. The only let down is that away from the main building the hotel... More

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Martins João, Manager at Pestana Palace Hotel, responded to this review
24 April 2012

Dear "Elena 2205_9" We appreciate your comments regarding your stay at Pestana Palace. It is always a pleasure to receive positive feedback. We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website. Looking forward to serving you in the future, João Martins Unit Manager More

Hoboken, New Jersey
Senior Contributor
39 reviews 39 reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 22 April 2012
1
person found this review helpful

We stayed on our last night in Lisbon in this beautiful hotel. First, the property is just gorgeous. Spectacular grounds and rooms to gaze at in amazement that people lived liked this at one time. A very welcoming staff and lovely room overlooking the gardens. This is not centrally located so we stayed in and had dinner there after traveling... More

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See 3 more reviews by natalie6 for Lisbon
Ireland
Contributor
19 reviews 19 reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 April 2012
2
people found this review helpful

This is a lovely place a little distance from the centre but easily accessible by taxi for about 10 euro. There is also a bus service that goes from around the corner into the centre (doesn't run Sat after lunch and Sunday). Lovely garden and pool that would be gorgeous after a day in the city during hot weather but... More

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Martins João, Manager at Pestana Palace Hotel, responded to this review
7 April 2012

Dear "Tripadee", Thank you for taking the time to tell us about your stay at the Pestana Palace. During the summer usually we have very good prices because it's our low season, about our facilities we have outdoor and indoor swimming pool, and around 15000m2 of gardens. We appreciate the time you took to share your feedback and i will... More

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Additional Information about Pestana Palace Hotel

  • Pestana Palace Lisbon
  • Hotel Pestana Palace
Address: Rua Jau 54, Lisbon 1300-314, Portugal
Price range (per night):* RM807 - 1,171

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