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All 212 Lisbon hotels »

Sheraton Lisboa Hotel & Spa

5.0 of 5
Rue Latino Coelho, 1, Lisbon 1069-025, Portugal
Hotel amenities
Special offer
Spirito Spa 50% Off
Sheraton Lisboa Hotel & Spa
Ranked #18 of 212 hotels in Lisbon
4.5 of 5 stars 549 Reviews
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549 reviews from our community

What travellers say about this hotel
  • Top floor(17)
  • Very good(9)
  • Nice views(8)
  • Club room(6)
  • Breakfast buffet(6)
  • Glass wall(5)
  • Metro station(5)
  • Friendly and helpful(4)
  • Great stay(4)
  • Free internet(4)
Traveller rating
    298
    180
    47
    15
    9
Only show reviews for Family (63) | Couples (199) | Business (119)
Date Rating
Lisboa, Portugal
1 review
1 of 5 stars Reviewed 24 May 2012 NEW

The hotel wasn't capable of canceling one internet booking for one month in advance. The cancelation was requested just one working day after the booking. Lauzy service for a 5 stars hotel. "If they hook you, they will not let you go!" More

Was this review helpful? Yes
Antonio Pereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review
25 May 2012

Dear Guest, Thank you so much for having provided your honest feedback. Kindly allow us to better clarify the situation that you have related. Most of the room rates/packages published online have very attractive rates, although also some special conditions may apply. Most of the appealing/lower prices are normally non-refundable and non-changeable, meaning that the rate is indeed lower but... More

Antibes, France
Top Contributor
91 reviews 91 reviews
Reviews in 53 cities Reviews in 53 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 20 May 2012

All is said in the title, close to a subway station which makes it. Even though it is not eaxctly in the touristic area. Taxis are fairly cheap and numerous in Lisbon, so it is also a good optn to move about. 2 comments: not enough electric plugs to recharge camera, phone, computer, etc..., wi-fi too expensive. Very nice, helpful... More

Was this review helpful? Yes
See 5 more reviews by pjeanne for Lisbon
Antonio Pereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review
22 May 2012

Dear Guest, I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the service you received. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. Your kind comments referring to the electric plugs... More

Santa Monica, CA
Senior Contributor
45 reviews 45 reviews
Reviews in 33 cities Reviews in 33 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 18 May 2012

We enjoyed five nights in Lisbon from May 5-10. Stayed in Room 1802 which had a lovely view of the city and provided complete comfort in a well maintained, modern environment. The hotel is frequented by convention groups, but this did not prove to be objectionable. Service throughout the hotel including the maid, concierge (concierge not available at all times)... More

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Antonio Pereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review
22 May 2012

Dear Guest, Thank you so much for having selected the Sheraton Lisboa for your recent stay in Lisboa. I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the service you received. We at the Sheraton Lisboa Hotel & Spa... More

Dublin, Ireland
Top Contributor
185 reviews 185 reviews
Reviews in 124 cities Reviews in 124 cities
204 helpful votes 204 helpful votes
4 of 5 stars Reviewed 17 May 2012

I have stayed 1 night in Sheraton Lisboa Hotel & Spa during my Portugal trip in May 2012. I have booked special anniversary rate of... 40 EUR for 1 Queen Bed DeLuxe Room. Price more than excellent!!! CHECK-IN We've been welcomed by natural smile of receptionist, which very efficiently allocated our room (#909). I was recognized as Starwood Preferred Guest,... More

Was this review helpful? Yes
See 3 more reviews by marqoos_pl for Lisbon
Antonio Pereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review
22 May 2012

Dear Guest, Thank you so much for sharing your honest and detailed feedback concerned with your last experience at our property. I am happy that you enjoyed our FORTY promotional rate, celebrating the 40th anniversary of our Hotel. We do appreciate your comments and we're happy to learn that you have enjoyed our staff professionalism and sympathy. Also your comments... More

Borgloon, Belgium
Contributor
17 reviews 17 reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 11 May 2012

Midtown location with superb view over the city from the higher floors. Finest service, wonderfull silenced rooms, excellent beds. Always taxis in front and metro acces nearby. Look for good fares. More

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Antonio Pereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review
22 May 2012

Dear Guest, We are more than happy to learn that you have fully enjoyed your last stay and experience at our property. Thank you for your comments concerned with our service, location, rooms and confort of our exclusive Sheraton Sweet Sleeper bed. We do hope to have the opportunity to be welcoming you very soon! Have a great day, António... More

Stuttgart, Germany
Top Contributor
53 reviews 53 reviews
Reviews in 38 cities Reviews in 38 cities
181 helpful votes 181 helpful votes
4 of 5 stars Reviewed 1 May 2012
2
people found this review helpful

If you are looking for a rather central hotel, with a good connection to public transport, breathtaking views and a good parking garage next door - then the Sheraton Lisbon is a safe choice. We spent a lot of money here and thought the Tiara Lisboa to offer the better value. However the Sheraton has a great breakfast and very... More

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Antonio Pereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review
4 May 2012

Dear Guest, We do appreciate your comments and the fact of selecting our property for your recent stay in Lisboa! I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the service you received. Your kind comments are greatly appreciated.... More

San Francisco, California
Top Contributor
66 reviews 66 reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 28 April 2012
1
person found this review helpful

I love Lisbon - it reminds me in so many ways of San Francisco (they even have a Golden Gate Bridge). I think the city is a well kept secret as I never been aware of too many tourists. The Sheraton is absolutely fine in every respect - the rooms are laid out well, the staff is courteous and helpful... More

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Antonio Pereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review
4 May 2012

Dear Guest, Thank you so much for you honest feedback, as well as for having chosen our property for your recent stay in Lisboa. In fact Sheraton is one of the nine brands belonging to Starwood Hotels & Resorts. Each brand has it's own philosofy and we try to keep the same standards of service in each and every destination... More

Kl-ite in Malaysia
Senior Contributor
24 reviews 24 reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 27 April 2012

Had a deluxe room which was large by European standards - nice surprise. Huge wardrobe with curtains as a door and huge washroom. The shower was not user friendly. Very hi tech knobs here and there including a very sophisticated looking shower. Pity there wasnt any instructions as it was not obvious at all how you could on the shower... More

Was this review helpful? Yes
Antonio Pereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review
4 May 2012

Dear Guest, Thank you so much for your feedback regarding your last experience at our property. We are glad to know that you did enjoy our Hotel, rooms, decoration, breakfast. We also appreciate for your constructive feedback as far as the service is concerned. Our guest's feedback are most valuable to us. We do hope to have the opportunity to... More

London, United Kingdom
Senior Contributor
30 reviews 30 reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 24 April 2012

Terrific hotel. Staff were very helpful. Rooms were fantastic. Had a manicure at the Spirito spa which was very nice. A very pleasant stay overall. More

Was this review helpful? Yes
See 2 more reviews by NellBelle740 for Lisbon
Antonio Pereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review
27 April 2012

Dear Guest, What a terrific comment! We do appreciate your feedback and the fact of having chosen our Hotel for your recent stay in Lisboa! We are more than happy to learn that you did enjoy our rooms, our staff professionalism, as well as our Spa services. We do look forward to have the opportunity of welcoming you back very... More

Zurich, Switzerland
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 23 April 2012

I stayed at the Sheraton Lisboa two night in March and can only say good things about this hotel. Very nice property with modern rooms. A great view from the bar/restaurant at the top of the building over Lisbon. Very friendly and helpful staff. Would return any time! More

Was this review helpful? Yes
Antonio Pereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review
27 April 2012

Dear Guest, It is indeed very rewarding to receive Customers like yourself, who take the time to convey their thanks to us. Such comments certainly help in motivating our staff and more importantly assist us to provide a more personal service. Looking forward to welcoming you back to the Sheraton Lisboa Hotel & Spa in a not too distant future.... More

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Additional Information about Sheraton Lisboa Hotel & Spa

  • Sheraton Lisboa Hotel
  • Sheraton Lisbon
  • Lisbon Sheraton
Address: Rue Latino Coelho, 1, Lisbon 1069-025, Portugal
Price range (per night):* RM468 - 967

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Sheraton Lisboa Hotel & Spa
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