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Mitsis Laguna Resort and Spa

5.0 of 5
Anissaras, Crete 70014, Greece
Hotel amenities
Mitsis Laguna Resort and Spa
Ranked #1 of 2 hotels in Anissaras
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415 reviews from our community

Traveller rating
    261
    98
    36
    11
    9
See reviews for
Families
151
 
Couples
176
 
Solo
1
 
Business
2
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Rochester, United Kingdom
1 review
2 of 5 stars Reviewed 23 May 2013 NEW

This is not a 5 Star Holiday resort.The food was not of the best quality or variety it was not warm or cold,the bacon was just a constructed ham.The managment ignored any requests or problems:it took 5 days to replace a missing hinge on a door to the fridge and replace amissing light bulb over the bath,could not sit on... More

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Buckingham, United Kingdom
1 review
2 of 5 stars Reviewed 23 May 2013 NEW

My wife and I stayed at the Laguna Resort and Spa for a week in May 2013. We were horrified to be informed by a local that an attempted murder at Laguna resort had taken place. We became even more horrified when we looked on the internet and discovered the attack had been carried out by a 20year old member... More

Was this review helpful? Yes 2
Hemel Hempstead, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 22 May 2013 NEW

We were swapped to this Hotel the week before our Holiday in April. What a result. This hotel was spotless, the staff friendly and helpful, food ok although a bit more Cretian food would have been nice in the main restaurant. Would recommend the specialist restaurant but make sure you book early. Also concidering the time of year the Amination... More

Was this review helpful? Yes 1
bewdley england
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 18 May 2013 NEW

location is very isolated one bus a day to nearest big town. hot food either tepid or cold and of poor quality with little variety beer and wine very very poor children everywhere only the cocktail bar was kid free (a little oasis) rooms look very nice in brochure but really are a basic drinks in fridge water fruit drinks... More

Was this review helpful? Yes 1
Buckie scotland
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 15 May 2013

We stayed here during the Easter hols for 1week, we were two families with 3 children btwn us...initially we had booked the mitsis rinella beach but got an email from holiday company 2wks before departure saying it wasn't ready to open and we had been moved here..I'm so glad we were....the first 2 days it was windy but the rest... More

Was this review helpful? Yes 2
MUMBAI
Top Contributor
57 reviews 57 reviews
50 hotel reviews
Reviews in 47 cities Reviews in 47 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 14 May 2013 via mobile

This is a massive property, very popular with families. The place was swarming with children when we were there. So if you are looking for peace and quiet, this is not the place for you. Also, it is very far from Heraklion town. The city is not accessible unless you have your own car. Taxis are quiet steep to and... More

Was this review helpful? Yes 1
Rotherham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 12 May 2013

we arrived on 1st may with my sister from guernsey and her teenage girls to this beautifull hotel iv been to 3 mitsis hotels now an cant fault any of them the staff all very nice we also managed to get in all restaurants on front which you have to book all were top class my favourite was the asian... More

Was this review helpful? Yes 2
langholm
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 12 May 2013

We LOVED this place, staff were amazing, thanks to Nikos, Maria, Sophia, Pella,Elvis and other's for looking after us well!! i would say you are unterpaid and overworked!!! they made the place for us. our room was beautiful, cleaner was brilliant. juice and water eveery day in the room, which was an added bonus. cannot belive some folk say staff... More

Was this review helpful? Yes 2
Cheltenham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 11 May 2013

As the hotel is quite new the place is very clean and the rooms very spacious. Pools are lovely and the layout of the grounds are fabulous .....however.... It's a shame the management don't train their staff on how a 5* hotel should treat its guests. They say there is Internet access from the room but it took them 3... More

Was this review helpful? Yes 2
Cambridge, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 10 May 2013

I travelled with my friend on the 7th April for 6 days. This hotel is amazing; the interior design makes it a wonderful place to be in. Also, the staff are very friendly and professional, but they are also very real; they understand you and help as much as they can. The entertainment night is good and funny, but they... More

Was this review helpful? Yes 1
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Additional Information about Mitsis Laguna Resort and Spa

Also Known As:
Mitsis Laguna Hotel
Mitsis Laguna Hotel Anissaras
Address: Anissaras, Crete 70014, Greece
Region: Greece > Crete > Heraklion Prefecture > Anissaras
Amenities:
Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 2 hotels in Anissaras
Price range (per night): RM562 - 1,620
Hotel Class:5 star (5*)
Reservation Options:
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Mitsis Laguna Resort and Spa
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