The hotel is well placed in the centre of the lovely old town. Less than 5 minutes walk to the harbour. Fifteen minutes from the bus station. The young lass at reception was very pleasant and helpful. Our room was a bit on the small side and the shower was tight for space. The balcony looked on to the street... More

I had a very nice stay in this hotel, very clean and cozy. Also nice breakfast. I will go again without doubt

Hotel Palazzo is perfectly located in old Chania town. My wife and I spent two pleasant nights there in May, just as the high season was starting. I agree with several of the reviewers below that the amenities were slightly disappointing; hard mattress and tiny pillows; old rooms with antiquated air conditioning; very weak internet access found only in the... More

First off, Anastasia is lovely and amazing. I want to like this hotel a lot more than I do for her alone. She was super helpful and really pleasant. Also, our room had the most stunning view from the balcony -- mountains on one side, sea on the other. Absolutely beautiful. The drawbacks: yes, yes, yes...it's difficult to find a... More

I shared a room with my brother and his wife, the room was huge very comfortable and adequately furnished. Only complaint was the shower it was a bit small. Anatasia was a lovely person as was her mother they were helpful and friendly at all times. Breakfast was superb. The location was fantastic only minutes from some beautiful little laneways,... More

Four of us chose this hotel on the basis of its superb location in the old town and being a period converted house. The staff, starting with the wonderful Anastasia, were friendly and helpful, sorting out taxis, laundry, restaurant recommendations etc. The rooms are of a reasonable size, charming and with comfortable beds. The outside street can get a bit... More

Palazzo met our expectations. The rooms are small, but very clean. The shower I barely fit in. Those are the only minuses but this is a value hotel with a great location, sorta of like being in the Plaka in Athens with everything within a 10 minute walk. The hotel is an old renovated home or mansion in those days... More

We stayed here after looking on the website. We were given ground floor rooms that were very grim. No one told us that the windows had to be locked to operate the air conditioning with the result that we spent our first night tossing and turning in the August heat with noise from a piano bar going until 3am. No... More

We stayed here for 3 nights and loved it. Our room overlooked the nicest part of Chania, a narrow street just back from the northwest corner of the harbor. The breakfast was the best we had at a hotel while in Greece, and the staff was very friendly. As stated to rooms overlook one of the narrow, primarily pedestrian streets... More