You can often tell the quality of a place by how it handles it problems. Upon our arrival, the Asst. Mgr. Vlady... did a superb job of handling a lost Expedia reservation. After a long 20 hour flight schedule to Vienna, he walked us through what he was going to do, escorted us to the bar for a complimentary drink... More

A good hotel, which with a bit more effort could have been perfect. Stayed for three nights in a deluxe room, which was nice, but a little on the small side. However from looking at the floor plan on the wall, and wandering down the corridor, I realised that a number of the other rooms were actually a fair bit... More

This was a perfect hotel for visiting Vienna. The hotel was beautiful and the room nicely decorated and clean. The staff was very helpful. The hotel is located near the Opera and in walking distance from many of the main attractions. More

We stayed for three nights in a beautiful suite. We had a fantastic package with dinner, breakfast, cake with coffee and a piece of their special cake. The best thing about this hotel was the amazing concierge service before our arrival. The concierge arranged so much for us from a box at the opera to overnight rail tickets, dinner reservations... More

We stayed at the Grand Hotel Wien from May 1 to 5. This was a wonderful experience. I'm sorry I didn't get the name of the concierge but he was so helpful in obtaining tickets for us for the opera and restaurants for dinner. Our room was very spacious and clean. The bathroom was beautifully appointed with a deep tub... More

Great location, very good hotel. Slightly business feel of the hotel, and food in all restaurants could be improved. More

Stayed there on business, the location is in the heart of downtown and great for walking to everything. The room I had was small with an interior view, but I think this was because we had a great company rate so cannot complain. The room was not fancy but elegant (with own crystal chandelier) and comfortable and quiet. The free... More

Staff was great. Food was great. Room was great. The front desk staff took me through four different rooms to choose the room that we liked best. We ended up with a room on the main street with a small balcony. We had a great night's sleep. The location was perfect for our sight seeing. The restaurant staff were friendly... More

To me this is like the Ritz in London, old world class, elegance and service. It is close to the Opera House and shopping, has incredible restuarants including a Michelan Restuarant. The rooms are elegant, spotlessley clean and internet is free. The only thing missing is a health club and pool, but I believe that this is being done presently.... More