We recently stayed at the hotel for two nights as we wanted to visit friends in Poole. The hotel is in a business district, so not much to see and do in the vicinity except for the Dolphin Shopping Centre which is within walking distance from the hotel and offers all the normal shops etc you may need. It is...
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I have never wrote a review on a hotel but just had to this time! I took my family away for a weekend and found the room to be small and badly lit. The sofa bed for my children was more v shape than horizontal and it was dusty and dirty looking – my children were unsettled all night. At...
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Dear Guest
Thank you very much for taking the time to post your recent review on Trip Advisor. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.
Firstly, I would like to offer my sincere apologies that you weren't satisfied with the service you received whilst staying with...
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We stayed at the Holiday Inn Express, Poole with our two young children for one night prior to a trip to the Channel Islands. Usually we stay in smaller, independent hotels, and prefer places with character in a rural setting. The Holiday Inn Express at Poole was a pleasant surprise, good parking, a spacious reception area, modern and fresh decor...
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Dear Guest
Thank you very much for taking the time to post your recent review on Trip Advisor. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.
We are glad you enjoyed your stay with us; our central location is great for early morning ferries. Thank you for...
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I have booked the hotel for the one night, about one week before arrival. The price was a bit high. The room was basic, nothing fancy, the matress was too hard but the pillows were ok. The room was very clean and the bathroom a bit smaller then other hotels but acceptable. We did like the food in the restaurant...
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Dear Guest
Thank you very much for taking the time to post your recent review on Trip Advisor. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.
Thank you for your kind words about our cleanliness and our complimentary breakfast, we are also glad you enjoyed our evening...
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Booked with in a week of staying so price not that cheap. Room fairly standard with 2 double beds for family of 4. I slept reasonably well, but mattress had a dip towards the headboard, possibly could be replaced? Parked outside and asked for a parking voucher so we could leave the car after checking out, whilst we had a...
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Dear Guest
Thank you very much for taking the time to post your recent review on Trip Advisor. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.
Thank you for your comments regarding our breakfast, parking and location, we are glad you enjoyed your stay with us, our...
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If you were sleeping over somewhere the three main things you would expect to be good are the Bed, Breakfast and Bathroom! The hotel delivers these to a perfect standard. Hotel very clean and good location, parking facilities are excellent.
It has a smart ground floor which is well designed, and the rooms are compact with a simple bathroom including...
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Dear Guest
Thank you very much for taking the time to post your recent review on Trip Advisor. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.
We are delighted that you have found our rooms clean and comfortable and our staff professional and helpful. We are also...
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Just spent one night here before an early sailing from Poole the following morning. The Hotel is easy to find and is only 5 minutes from the ferry port.
The Hotel was adequate for our needs but very basic and the beds were so uncomfortable! We are 2 adults and 2 children - boys aged 9 & 5, they had...
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Dear Guest
Thank you very much for taking the time to post your recent review on Trip Advisor. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.
Our central location is great for exploring Poole and the surrounding area and popular with guest catching the Ferry as it...
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Very basic rooms in an out of the way location. Not even the best I'm the chain! Overpriced at £136 rack rate. Paid £69.95 felt that is a high price
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Dear Guest
Thank you very much for taking the time to post your recent review on Trip Advisor. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.
We apologies that you felt our rate was over priced, our rates change depending on the time of the year and...
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I spent only one night at this hotel, which is located a 10-15 minute walk from the town centre. The hotel is cheap and cheerful: do not expect luxury, but rather functionality.
The room was adequate for my purposes, but lacks any frills. My major complaint was the bed: it was fantastically uncomfortable. In case anyone from the hotel reads...
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Dear Guest
Thank you very much for taking the time to post your recent review on Trip Advisor. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.
We are delighted that you have found our rooms clean and comfortable and our staff professional and helpful. Our central location...
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Stayed here a couple of times. Bit of a walk from the town centre if you have shopping bags to carry. Plenty of parking. Staff pleasant. Breakfast good. Room fine. Only whinge is, if you've had a 5.5 hour journey to the place (like me), hunched behind a steering wheel, in the middle of winter with your bones beginning to...
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Dear Guest
Thank you very much for taking the time to post your recent review on Trip Advisor. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.
Thank you for your positive comments regarding our staff and breakfast. We are glad you enjoyed your stay with us.
As...
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