The Haven Hotel (Poole, Dorset): See 274 Reviews and 84 Photos

Also Known As:: Haven Poole; Haven Hotel Poole; Haven Hotel; The Haven Hotel Poole, Dorset

Address: 161 Banks Road | Sandbanks, Poole BH13 7QL, England (Formerly FJB Collection - The Haven)

Region: United Kingdom > England > Dorset > Poole

Amenities:

Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

#2 On the Beach Hotels in Poole

Price range (per night): RM511 - 792

Official Description (provided by the hotel):: Idyllically located at the very tip of the exclusive Sandbanks peninsular and with uninterrupted views of Poole Harbour - the perfect base from which to visit the Purbecks and the Dorset's famous Jurassic coast. The Haven Hotel offers sheer award-winning luxury from its acclaimed restaurants to its heavenly Spa. ... more less

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274 reviews from our community

See which rooms travellers prefer - 95 traveller tips

Shelley46

Bedford, United Kingdom

1 review

“Congratulations I've found a hotel that truly understands the word hospitality.”

Reviewed 20 May 2013 NEW

I cannot rate highly enough the genuine care and super service shown to us throughout our stay at the Havel Hotel. There was an initial problem with our room but withint 10 minutes everything was sorted by Allan on reception and Jo-Jo the duty manager who did more than go the extra mile to sort things out for us. Neither... More

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andydebaser

Senior Contributor

29 reviews

Reviews in 5 cities

11 helpful votes

“Food and bar review only as didnt stay over night in hotel”

Reviewed 19 May 2013 NEW

The starter of ham & pineapple was mediocre. The main was chicken and that was nice but just not a lot of veg. The sweet was cheese and crackers. Well that was okay. The service was organised at first, but one of our friends they forgot about, and their meal came out after everyone had finished. We couldn't wait as... More

See 21 more reviews by andydebaser for Poole

Thank you andyebaser for this review of our restaurant and bar. We are very pleased that you enjoyed the stunning views from our hotel, however we are sorry to hear that the service was not up to our usual high standards. More

graham c

Coleman's Hatch, United Kingdom

“The Wow Factor”

I am quite surprised at some of the hostile and negative comments ( and indeed the disparity of opinions) for this hotel, as we were blown away by it. It has the WOW factor . I have stayed in hotels all over the world and the situation of this hotel is up there with the best. It's right on the... More

Thank you graham c for this outstanding review. We are so pleased that you enjoyed your time with us and found the hotel to your liking. We can’t wait to warmly welcome you back again soon! More

Waldol

Reviewer

3 reviews

3 hotel reviews

Reviews in 2 cities

1 helpful vote

“Loved it”

Reviewed 19 May 2013 NEW via mobile

We have been staying at The Chine in Bournemouth for 8 years but it was full for the weekend of 17th and 18th May 2013. After hanging on for months, trying to get a cancellation we decided to give The Haven a try. It turned out to be a fantastic idea indeed. We walked into the Pavilion bar which has... More

Thank you for yet another amazing review Waldol! We are so glad that you decided to stay again with the FJB Hotel Group (just 2 more hotels and you will have visited all the hotels within our collection). We are very pleased that you found the hotel to your liking, especially the views from your room and the Pavilion bar.... More

ajbnorfolk

norfolk

Senior Reviewer

9 reviews

4 hotel reviews

Reviews in 8 cities

5 helpful votes

“well done and many thanks”

Reviewed 17 May 2013 NEW

they all did very well with customer care from the porter who sorted out my lack of intelligence with regard to the tv and wifi. attentive and efficient service. very much support the comment about the care with gluten free meals. well done.

Buelucy

7 reviews

6 hotel reviews

Reviews in 7 cities

7 helpful votes

“Best views from sea view balcony”

Reviewed 15 May 2013 NEW

Very comfortable hotel, lovely welcome and efficient service. The location is wonderful and the leisure pools really good. We will stay again. One of the best hotel beds slept in the only negative was a crack in the sink in the bathroom but apart from that a great stay. Thank you

Thank you Buelucy for this positive review, we are happy that you enjoyed your stay, particularly on our very comfortable beds. We can’t wait to welcome you back to the Haven. More

Laura D

Winchester, United Kingdom

“Terrible customer service”

Reviewed 13 May 2013

We had an overnight stay in March. We upgraded our room before arrival and wasn't told a wedding was on beneath our room. That and having super glue on the toilet seat, which my partner used before we left made for a bad experience!! We contacted Fjb hotels and the PA to the managing director assured us she would look... More

Thank you Laura D for your review although we are very concerned about the issues that you have raised. Would you mind private messaging us with more details so that we can discuss this further? More

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barlowp2

“Perfect location”

Reviewed 13 May 2013 via mobile

My husband booked the hotel as a birthday treat for me. We stayed Friday to Sunday. As said time & time again the location is beautiful! We ate in the hotel. Friday evening in the bar, which was fine. Breakfast was buffet style & the choice was good, the food was fresh & tasty. In the day we relaxed by... More

H R E

Twickenham, United Kingdom

“Great stay”

Reviewed 12 May 2013

Three double rooms and one single with sea views, our party had one requiring a gluten free menu and one needed extra long bed. These requirements were met without any fuss and all 7 of us were pleased with the accommodation, the food was excellent and the staff, particularly the Maitre D, were very attentive. The restaurant was particularly helpful... More

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Chris W

Brighton, England, United Kingdom

“A lovely stay”

My girlfriend and I stayed at The Haven for 2 nights. The staff were very helpful throughout the hotel and Joseph the manager and his team made us very welcome in the restaurant, nothing was ever to much trouble. We had an excellent meal on Friday night. The breakfast was excellent as well with lots of choice. The room we... More

Chris W, thank you for this delightful review and recognition of our Restaurant Manager and his fantastic staff, they take real pride in what they do and are always more than happy to help. We look forward to welcome you back very soon, make sure you take the ferry over and visit Studland, the views get even better! More

1-10 of 274 reviews

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The Haven Hotel Reviews, Poole, Dorset

The Haven Hotel

274 reviews from our community

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