We had an overnight stay in March. We upgraded our room before arrival and wasn't told a wedding was on beneath our room. That and having super glue on the toilet seat, which my partner used before we left made for a bad experience!! We contacted Fjb hotels and the PA to the managing director assured us she would look... More

My husband booked the hotel as a birthday treat for me. We stayed Friday to Sunday. As said time & time again the location is beautiful! We ate in the hotel. Friday evening in the bar, which was fine. Breakfast was buffet style & the choice was good, the food was fresh & tasty. In the day we relaxed by... More

Three double rooms and one single with sea views, our party had one requiring a gluten free menu and one needed extra long bed. These requirements were met without any fuss and all 7 of us were pleased with the accommodation, the food was excellent and the staff, particularly the Maitre D, were very attentive. The restaurant was particularly helpful... More

My girlfriend and I stayed at The Haven for 2 nights. The staff were very helpful throughout the hotel and Joseph the manager and his team made us very welcome in the restaurant, nothing was ever to much trouble. We had an excellent meal on Friday night. The breakfast was excellent as well with lots of choice. The room we... More

The title says it all. My partner and I just cant understand why so many people are apparently having such an awful time at this hotel. For sure this hotel is all about its location. But that is what makes it. We have spent many hours sitting with drinks in the lounge watching the boats go by. Its so relaxing... More

We stopped off for a lunch as a friend who lives nearby had recommended it (although they'd only had drinks and not food). We sat on the terrace, which had good views of the ferry etc but it wasn't what we expected for a 4 star hotel as although we were outside and understand there's wear and tear from the... More

The room was quite small but large enough for a short stay with a large balcony which had spectacular views over Poole Bay to Studland and the Isle of Purbeck. The main problem with the room was the mattress on the bed, it was far to soft for comfort. Dinner was fine although the menu had the smallest choice I've... More

Having positively rated this hotel previously when staying overnight, following the poor customer experience we had yesterday I'm sorry to say that I felt sufficiently motivated to change my rating – at least from a food and service point of view. The negatives: Firstly, there was nothing on the lunchtime sandwich menu suitable for vegans and only one option for... More

Came here bank holiday weekend with parents hubby and kids. The staff were so friendly they would go out the way for us! View room perfect! Yes the beds were pushed together. .. but it was so comfy. The only bad experience was the lack of staff behind the bar but it was soon sorted. I agree the price is... More