Stayed here on business trip the staff were very pleasant but the hotel is very tired as far as decor goes.
The room I stayed in had loo role bunged in the roof extractor and the light was hanging down the towels were very very old and it just felt in need of some work.
The holiday inn is good...
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I would like to express my appreaciation for the excellent service provided by staff at this Hotel. Particularly the evening servers Elsa and Em and the endless good cheer and service provided by Angeline and Pam in the mornings.
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Dear Peter H,
Many thanks for taking the time out to post a review on Tripadvisor.
I know the team go out of their way to ensure that all guests Arrive Happy, Stay Happy and Leave Happy and I am delighted that the F&B team in particular have impressed you - we go out of our way to ensure that...
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A good hotel clean and good food and well looked after by all the staff.
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Dear AlanWR
Many thanks for taking the time to post a review of your most recent stay with us on Tripadvisor.
We certainly go out of our way to ensure that all expectations are exceeded and I'm delighted that we could continue our journey, ensuring that we have a Great Hotel Guests Love.
We hope to welcome you back in...
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When you're working away from home on a long contract, the last thing you need to worry about is your accommodation. I stayed at this hotel for, in total, 54 consecutive weeks. From the cheery greeting of the breakfast team to the smiling faces on reception and the fantastic housekeeping team, they all made my stay memorable and most importantly,...
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Dear TonyBish
and we thoroughly enjoyed looking after you....
The team & I thank you for the wonderful feedback - we aim to be the best of the best and will continue to be a Great Hotel Guests Love.
Let us know the next time you're in the area, it would be great to catch up.
Best regards
Jonathan
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Our decision to stay in this hotel was very last minute! The hotel itself is of a very good standard with a very nice Bar and Reception area. Staff were all very polite and happy to help. Especially Emma Bradley, who got to know us, why we were there, and put an effort in to check how everything was going-...
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Dear RyanW,
Many thanks for taking time out to post a review on Tripadvisor of your most recent stay at our Hotel.
Your feedback has energised our team and Emma has assured me that she will continue to display her Stay Real service attributes to all guests on every occasion. Isn't it great to see that they really care!
I...
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Our short stay here was a very enjoyable experience. Friendly staff - from Reception to Dining Room ladies and all others. The breakfast is one of the best in terms of choice, presentation, quality and service that I have experienced over many years of business and personal travel. Beats many of the so called luxury hotels.Highly recommended !
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Dear SydneyE,
Many thanks for taking time out to post a review on Tripadvisor of your most recent stay at our Hotel.
I'm delighted that whilst you were with us, we offered you the finest in Yorkshire - I hope your Hotels in Australia match our genuine hospitality!
If you think our breakfast is spot on now, wait till June...
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Having regularly used HI-Ex we have recently discovered that the HI advanced booking with breakfast deal, normally gives better value, and a much better breakfast. This was very much the case at this hotel. Staff were friendly and homely, yet most professional, starting with reception then on through housekeeping and bar + restaurant. All seemed eager to please. Whilst having...
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Dear RugbyRef,
Many thanks for taking time out to post a review on Tripadvisor of your most recent stay at our Hotel.
Welcome to Yorkshire! The hospitality from my team is genuine in approach as we continue to strive for service excellence and ensure that we have a Great Hotel that Guests Love. I'll ensure that Gosia on Reception receives...
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Me and my collegues have stayed here a few times now along with some of our high end business associates, each time they have been delighted with the excellent service and quality offered at the hotel. The staff are very friendly and helpful, going out of their way to make your stay the best it could be. The quality of...
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Dear DanielleKaty,
Many thanks for taking time out to post a review on Tripadvisor of your most recent stay at our Hotel.
Your feedback is greatly appreciated and I will of course share this with my team. We will always ensure that our focus is on you, the guest as we display a can do attitude!
We hope to see...
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Stayed here for 02 nights.
The rooms are perfectly adequate. Decently sized, very clean, comfy bed, spotless bathroom.
There is shortage of storage space, but fine if you have just one suitcase.
The breakfast was good.
You get what you pay for.
No complaints at all.
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Dear Skytrack
Many thanks for taking the time out to post a review of your most recent stay on Tripadvisor.
My team and I will continue to exceed expectations on all fronts and we are delighted that we continue to offer a Great Hotel Guests Love.
If you think breakfast was good on this occasion, wait June for our new...
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Having attended a previous wedding at this venue, my daughter chose it for her own, not only due to location, but value for money and service. We weren't disappointed in any way.
From checking in, to checking out, the facilities were excellent, the organisation & wedding package superb, the meal excellent and the staff simply first class.
As an anxious...
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Dear Steve W
Many thanks for taking the time out to post a review of your most recent experience on Tripadvisor and at this stage, may I take this opportunity to wish both you and your family a hearty congratulations on the occasion of your daughter's wedding.
We are delighted with your feedback and both Emma and Balazs continue to...
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