We stayed last weekend as it was my wife's birthday. It was an exceptionally friendly hotel and nothing was too much trouble after we arrived. Was slightly upset that before arrival they could not organise flowers or a birthday cake for my wife to have after dinner, but that was not the end of the world.
However, we did enjoy...
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We stayed here In April on our Hand Picked loyalty points, so thankfully we didn't use hard earned cash to pay for this.
The hotel is a couple of hours from where we live and situated in a lovely park and very peaceful indeed. The grounds and surrounding areas are perfect for walking and New Hall could be a perfect...
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Small and intimate. Real boutique hotel feel. Gorgeous rooms and nice touches- enough towels, nice tea/coffee and biscuits. Staff were very warm, friendly and helpful. Small spa and small pool sufficient if you want a relaxing social swim and a treatment. Wine seemed rather expensive but the food was very good and very reasonably priced. Recommend cooked breakfast! Went with...
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Just stayed at New Hall last night after a family wedding and we couldn`t have wished for a nicer venue - from the moment you drive down the tree lined entrance road with bluebells lining the way - you know that this is a special place - the check in was faultless - friendly staff made you feel welcome and...
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We stayed here for one night recently for a wedding. The day was really lovely and the staff were nice too. The rooms were great and we looked forward to using the spa the following day. This was ruined by a rude arrogant woman running the leisure centre for handpicked hotels. She was patronising and spoke to us like it...
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Dear Richard,
Thank you for posting your feedback on Trip Advisor following your stay with us on the 5th May 2012.
Further to our recent correspondence and having now had an opportunity to discuss this matter with you in person, I do hope you feel the hotel has taken the appropriate action in addressing the concerns raised.
As one of...
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My birthday 17th dec was spent at home as my mum can't walk and we phoned up New Hall to inform them that my mother was debilitated and would not be able to access the restaurant on foot. We were informed via telephone that my mum would be able to be transported via wheel chair/disabled to our designated table to...
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me and my partner got married here last year and although the day was lovely and ran very smoothly it wasn't untill we got home after the wedding there was a letter from the poor wedding co-ordinator telling us that they had made a mistake with the cost of te wedding and that we owed them £1000 which they wanted...
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Dear Kelly and Wayne,
I am very sorry that despite all of our contact over the past 10 months, you now feel it relevant and appropriate to post this review.
New Hall Hotel & Spa is a truly unique venue with a great local reputation as the perfect wedding venue, providing stunning grounds and gardens, quality food and attentive, personalised...
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just stayed at new hall hotel for a weekend. From the first email to book, right up to us leaving, the staff could not have been more frindly and accomodating. Beautiful hotel, great food. would definately recommend
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Dear Ronnie211261,
Thank you so much for your very kind review and recommendation. We do try to make sure that your time with us from booking to departure is seamless as possible. Our team are a genuinely friendly and accommodating and they all try to make sure that our guests feel like they are at home when they are here....
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From the stunning location to the absolutely magnificent room - room 56, a lounge bigger than the whole of my house and a separate bedroom off - to the attentive staff, this hotel ticks every single box.
I was born and bred in Sutton, and since moving away this is the only place that I have wanted to stay at...
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Dear Bigcol63,
Thank you for choosing New Hall for your return home and also for you recommendation. We are all very proud of the stunning location and the Hotel is a magnificent building with a great history. I am glad that the staff where very attentive during your short time with, this is something that we strive for within Handpicked....
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After staying at the hall for one might we fell in love with the hotel, the staff here are so helpful and friendly and make you feel so at home. We used the spa for massages and then next day used the pool and other facility, all were so clean and well maintained. Staff in the spa were brilliant with...
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Thank you very much for your kind comments on Trip Advisor following your recent stay at New Hall Hotel and Spa.
I was delighted to read your comments about your spa day with us and that the team not only looked after you but that they were able to advise on how best to spend your evenings as well.
New...
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