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All 20 Carlisle hotels »

Hallmark Hotel Carlisle

4.0 of 5
Court Square, CA1 1QY, England
Hotel amenities
Hallmark Hotel Carlisle
Ranked #11 of 20 hotels in Carlisle
3.5 of 5 stars 209 Reviews
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209 reviews from our community

What travellers say about this hotel
  • Very good(13)
  • Train station(10)
  • Dining room(6)
  • Car park(6)
  • Next morning(5)
  • Reception area(4)
  • Friendly and helpful(4)
  • Flat screen TV(4)
  • Evening meals(4)
  • HOT WATER(3)
Traveller rating
    68
    60
    40
    27
    14
Only show reviews for Family (13) | Couples (101) | Business (36)
Date Rating
Melton Mowbray, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 21 May 2012 NEW

Had been worried that this would be noisy, central location next to railway Station, they proved us wrong. Very comfortable, with options to eat in, or venture into central town, wonderful. More

Was this review helpful? Yes
Claire Flint, General Manager at Hallmark Hotel Carlisle, responded to this review
22 May 2012

Thank you for your lovely review we are glad that you enjoyed your stay and very much look forward to seeing you again. Kind regards Claire Flint General Manager More

London, United Kingdom
1 review
2 of 5 stars Reviewed 18 May 2012

Disappointing hotel and not 4 star - was more like a 3 star! Our hotel room backed onto a loud nightclub and the bass vibrated right throughout the room until 2am! The hotel was poorly updated with wires and pipes hanging out throughout the room, a panel of the window was missing and the bathroom and furniture was only half... More

Was this review helpful? Yes
Claire Flint, General Manager at Hallmark Hotel Carlisle, responded to this review
22 May 2012

Thank you for your review we very much appreciate your feedback, as it is only when we receive such comments can we act and improve on the service given to our guests. I am sorry that you were disturbed by noise outside, the hotel cannot be held responsible for this, we can only deal with issues directly in the hotel.... More

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Castleford, United Kingdom
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 11 May 2012
1
person found this review helpful

The Hallmark Hotel in Carlisle is a great place to stay. Its location is ideal as it is right next door to the City Railway station. Parking is provided but limited, but if the car park is full the hotel will provide 25% discount from the Virgin Trains car parking. The hotel itself is stunning, modern but elegant with it.... More

Was this review helpful? Yes
Claire Flint, General Manager at Hallmark Hotel Carlisle, responded to this review
14 May 2012

Thank you for your lovely review we very much appreciate it. I will pass on your comments to all the team and we very much look forward to seeing you again in the future. Kind regards Claire Flint General Manager More

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 7 May 2012

Not the best hotel in carlisle,some b&b's are much nicer,its a clean place but the noise of taxi's & drunks is just to much..food was ok but had a better meal in the auctioneer..the citadel in on show at the front but not the nicest view when you see heroin addicts on the seats..I would try other hotels to be... More

Was this review helpful? Yes
Claire Flint, General Manager at Hallmark Hotel Carlisle, responded to this review
8 May 2012

Thank you for your review we very much appreciate your feedback. My apologies you found the food just "ok" this is not something we hear often. I am sorry that you have been disturbed by noise as you can appreciate we can not control what goes on outside the hotel and how people behave. We would love you to view... More

Glasgow, United Kingdom
1 review
2 of 5 stars Reviewed 6 May 2012

We decided to visit this Hotel as a treat for our wedding anniversary and am disappointed to say that it wasnt what we expected at all. We were put on the third floor. Althought the room was relatively clean, the decor was in dire need of a freshen up. There were marks and scuffs on the wall which a simple... More

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Claire Flint, General Manager at Hallmark Hotel Carlisle, responded to this review
8 May 2012

Thank you for your review we very much appreciate your comments. I am sorry that you felt a little let down with your room, our maintenance team are continually attending to the rooms as needed I will ensure that the points that you have raised are looked into immediately. I am glad that you found the staff friendly and helpful... More

bradford
Senior Contributor
32 reviews 32 reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 6 May 2012

My wife and I took my mother here for a 2 night stay for her birthday 4-5th May 2012. The rooms were spacious and very well appointed. All the staff were very firendly, helpful and professional at all times. The hot buffet breakfast was excellent on both mornings with minimal queueing. The bar was very pleasant but the prices were... More

Was this review helpful? Yes
Claire Flint, General Manager at Hallmark Hotel Carlisle, responded to this review
8 May 2012

Thank you for your nice review I am very glad that you enjoyed your stay. Apologies for the food being a bit slow from the kitchen, everything we do is fresh and cooked to order and we obviously wish for you to receive the best quality of food, I will however speak with the Chef about this matter. Once again... More

preston
Senior Contributor
32 reviews 32 reviews
Reviews in 17 cities Reviews in 17 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 30 April 2012

Just had a short one night break at the Hallmark Hotel. Positive points: 1) Good location opposite the railway station. 2) Nice bar area. 3)Nice restaurant area. 4)Prices not bad for hotel prices. 5)Room was not spacious but was clean with tasteful decoration. Negative points:1) We got there early due to train times, only to be told check in was... More

Was this review helpful? Yes
Claire Flint, General Manager at Hallmark Hotel Carlisle, responded to this review
3 May 2012

Thank you for your constructive review we very much appreciate it. My apologies for any inconveniences you experienced and the points that you raised will be looked into and actioned by myself personally. We very much hope that we can welcome you back to the hotel in the future for a return visit for you to view our services in... More

Darlington, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 29 April 2012
1
person found this review helpful

Just wanted to say a big thank you to the staff at this hotel. The room was very clean and comfortable, service excellent, breakfast delicious and nothing was too much trouble for the friendly helpful staff. Thanks again! More

Was this review helpful? Yes
Claire Flint, General Manager at Hallmark Hotel Carlisle, responded to this review
30 April 2012

Thank you for you lovely review we are very glad that you enjoyed your stay and very much look forward to seeing you again in the future. Kind regards Claire Flint General Manager More

Norfolk, UK
Senior Contributor
21 reviews 21 reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 26 April 2012

This was part of a Shearings tour to Gairloch, and the Hallmark was our overnight stay on the journey northwards. We were there on a Sunday night, and, as a result, had a very peaceful night. This hotel is a haven of luxury, the rooms exceptionally well decorated and spotless, large flatscreen TV set ingeniously in the wall and lovely... More

Was this review helpful? Yes
Claire Flint, General Manager at Hallmark Hotel Carlisle, responded to this review
27 April 2012

Thank you for your wonderful review we are delighted that you enjoyed your stay. I will pass on your special thanks to Arun who looked after you he will be delighted by your comments, and yes you are right he will go far and I intend to hang onto him and not let him go anywhere! Once again thank you... More

Dublin
Top Contributor
90 reviews 90 reviews
Reviews in 53 cities Reviews in 53 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 25 April 2012

Very pleasant and well located hotel, beside the railway station in the centre of Carlisle. Hard to beat it for location and comfort if visiting the city centre, but avoid like the plague at weekends! If visiting the city at weekends, stay away from the Hallmark. The hotel faces on to the drink and vomit capital of the north east,... More

Was this review helpful? Yes
Claire Flint, General Manager at Hallmark Hotel Carlisle, responded to this review
27 April 2012

Thank you for your very honest review, we very much appreciate your comments. I was delighted to hear that you liked the hotel, food and service but disappointed by your comments regarding the noise. I am sure you can appreciate that we can not control what happens outside the hotel. Should you decide to visit Cumbria again in the future... More

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Additional Information about Hallmark Hotel Carlisle

Court Square, CA1 1QY, England
Price range (per night):* RM342 - 603

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