As with my experiences at other Premier Inns, the staff were friendly and helpful, the check-in/check-out was smooth and the room clean and tidy. The facilities are good and this chain represents good value for money. Breakfast in the Beefeater next door (via a connecting door to avoid the rain!) was good quality with good variety and plenty of staff... More

This is the second time we have stayed here, nothing is to much trouble, the staff are friendly and approachable. The rooms are spotless and comfortable. More

I have stayed at the Premier Inn in WGC for almost two years whilst working in the area. Since the extension and the upgrading of each of the bedrooms I think that it is now one of the best in the UK. The staff on reception, Zac, Kim and Pauleen along with the newer members of staff bend over backwards... More

Contrary to my son's previous review, the plug problem was resolved quickly and with no real hardship to us. We found all aspects of the hotel at an excellent standard and, in fact, have already booked a return visit in July. Looking forward to it. More

Having stayed at premier inn many times across the country, my partner and i decided to try something a little different. we planned to go to hatfield house and kenbworth house which welwyn premier inn was inbetween the two, and being a fan of garden cities we thought this would be a perfect choice. WE WAS NOT LET DOWN.!! Upon... More

Overall a pleasant stay which was spoilt by a persistently sticky sink plug which was replicated in my mothers room next door. When reported to the receptionists she said it was a common problem but the manager wasn't willing to pay for different plugs. The plug in our room was freed using a screwdriver but the sink in my mothers... More

We found the mattress much firmer than usual for Premier Inns and this made for an uncomfortable night. The room was also too hot, but we didn't want to open the windows because of a busy road outside. We complained when we left the next morning and the complaint was taken seriously, and we later learnt that we had been... More

Very good hotel, with friendly and courteous service. Room and bathroom very clean and tidy. Room facilities: TV, kettle also high. Very comfortable bed - I slept like a baby. A very tasty breakfast. WiFi available - but in some rooms problem with signal - I haven't this problem. I recommend to all. More

This hotel was great. The staff were great on arrival, during our stay and ad we were leaving, the cleaners in particular were really friendly and chatted to us. The room was a good size and so was the ensuite and so clean. The hotel is a 5-10 minute walk from the centre and ideal location. The breakfast on a... More