We stayed here on the night of our wedding reception even though we live locally. Our room was incredibly small and on the 4th floor overlooking the nearby smoking area of the nightclubs. After going to bed from our party we were kept awake by the noise from the club. when that finally emptied they started emptying the bins. We... More

The place is clean and cheap within Bas Vegas area. So ideal for a night out. The staff are friendly and attentive but I have to say that on the whole do not get excited. I do feel chain hotels could offer more to make a difference.

We arrived at the hotel to very friendly staff. The check in lady was very well presented and very polite. We got to our room and needed the bathroom only to find pubic hair hair on the floor!!! The bins also hadn't been emptied from the previous customer. The food was fantastic, such a great choice at breakfast I ate... More

My friend and I stayed here last night after attending a friends wedding nearby. We initially had quite a few problems with the booking but the management swiftly dealt with this, prior to our stay. As my title suggests, the staff here are superb, welcoming & helpful, friendly and polite. Their customer service skills are of a far higher class... More

We only stayed one night and really as a base to attend a local event. However for the little time spent there, we experienced good customer service. The hotel and room were smart, clean and tidy and had all the facilities we needed. On arrival we were dealt with quickly and some goodies given out to the children (nice gesture).... More

The check in was swift. Went to the room to drop our bags before heading out. Wife went to the toilet and behold, the floor was covered in pubic hair. We complained to staff before we left the hotel. When we got back to the room a very quick clean had been done but there were still a lot left... More

Having not stayed at the hotel I feel I cannot comment of the rooms... However, I have had breakfast at the hotel on several occasions and feel it alone is very worthy of comment. The breakfast consists of a full English with a choice of sausages, and eggs. The bacon is cooked very well as is all the other items... More

Booked the hotel as was attending a party in the area, so only stayed the one night. The room was large and clean The bed large and comfortable, and had the sofa as booked, despite this the room was not cramped. Room facilities include having both trouser press and an iron and ironing board, inroom tea and coffee and a... More

This hotel is unfortunately in Basildon. However the staff attitude and the management of this hotel is second to none, about 10 times better than any London Holiday Inn, and many other hotels. Key good points The hotel recognises the value of priority club members The hotel is clean the beds are comfy and the rooms are well equipped There... More