Booked through hotels.com. The long & short of it is we knew we were going to be arriving late in the evening/ early morning. Rang the hotel out of courtesy to explain this on the day. Spoke to a yoyung lady on reception who told me that's OK but to ring this same number when I arrived as it went... More

Sad to see a big change of staff, but Ian and his team looked after us really well including an upgraded room. We had 10 family guests for dinner on the Sunday and the food was as usual excellent. If you want modern and plastic don't go to the Cromwell, t does what it says on the tin It is... More

We have just had a lovely weekend in this hotel. The service at mealtimes was a little slow but thye staff were very friendly. On Friday evening we were a long time waiting for any service at all ! The bedrooms are small but very reasonably priced. The good thing is that there are no single supplements so it is... More

The food here is always good (saying that I did find a black curly hair in mine today). I usually come here for lunch so that is what I am basing my review on. I have been here around 10 times and it has taken over an hour, every time without fail, to make me a sandwich. My lunch break... More

A week or so ago me and my partner booked a table at The Cromwell Lodge for our anniversary expecting great service, fantastic quality of food, and reasonable prices due to a previous visit for a birthday... When we first arrived we were greeted by a woman who seemed slightly disorganised and stressed although it was a quiet Thursday evening... More

I rang at the last minute to make a booking and was very stressed at the time of my arrival. They were most accommodating on my arrival and even helped carry my bags up the stairs to and from my room on the second floor. I had breakfast included and it was a delicious three egg mushroom omelette. Wait staff... More

very noisy `lads bar`, right next to dining room, drove us out for dinner on first night. Dining room very small, with a smaller and very dark room at the side.... floor dirty in here. Reception area very small and sad, dirty woodchip paper on walls. Last morning breakfast service terrible, tables uncleared etc. One waiter left to serve on... More

was in area with work and needed a room late at night the manager booked us in and placed my food order even though it was after 10 when there resturant had closed the food was really good and the staff could not be more helpful

I really wanted to rate the Cromwell highly; the hotel looks olde worlde and cosy, the room (no. 10) was reasonably sized with a comfortable bed, flat screen TV and the pre-ordered champagne, chocolate and flowers were there. The food was very good and the drinks reasonably priced. Unfortunately some little things spoilt things, like waiting in the corridor for... More