Stayed on Tuesday night, was made to feel very welcome. Receptionist on arrival was very genuine, and heard her on phone to a customer and she was best and most professional receptionist I have ever had in any hotel. Bar staff helpful and accommodating and would recommend to any traveller to the area. Great sleep, breakfast fresh, presented well and... More

Used this premier as a 'half wa' stop over on-route to Harry Potter studios. Well what can I say...does what it says on the can...Reception was clean and tidy with a very friendly receptionist. Rooms are clean and tidy with ample room for 2 adults and 2 kids. There was only 2 concerns...! was the heat in the room which... More

Reception staff were very polite and helpful. Found the hotel to be further away from the centre of Newastle & Stoke than we had originally thought but still very handy to get across to Alton Towers which was the reason for choseing the hotel. Would be handy for the hotel to have interconnecting rooms for families especially as they offer... More

The hotel is in decent enough condition, but the staff are all exceptional in my experience. Big thanks to Amy the receptionist who went out of her way to assist in a refund for me (because I'd booked a room on the wrong night by accident). Little things like this are appreciated, and its not always the service you get... More

My sister and I used this premier inn for a two night stay on 2/3 June 2013. We spent two days at Alton towers and this hotel was in a good location, only about 40 mins drive away from the theme park. The hotel was very clean and the staff were very friendly/helpful. We had a twin room and this... More

We visited Alton Towers for the weekend and decided to stay at this Premier Inn for 1 night. The lady on Reception was very welcoming and reserved us a table at the Taybarns restaurant next door. Our room was plenty big enough for 2 adults and perfectly clean, it had the usual Premier Inn amenities such as a hair dryer,... More

Booked at relatively short notice at a very cheap price. Car park was busy at most times of day/night and didn't trust leaving car behind the hotel where there's an unlit footpath leading through the trees. Although just off a dual carriageway the noise is barely audible, the rooms were clean and spacious if a bit bare. Didn't try the... More

aviod this place if you are on buisness as it is rammed and full of kids unning about, also the hotel room are good but lots of noise from kids runnign around from room to room, i was booked in for 3 nights but checked out after 2. food in taybarn was good but just far to busy for my... More

We have stayed here a few times now and the staff are very helpful and friendly. Beds are very clean and comfortable great value for money. With a Taybarns restuarant attached with a great choice of food. We will definatley be back to stay again.