The hotel has seen better days as a Hilton and is now a Best Western. The worst that can be said is that it is a bit tired in places and could do with some money spent on it. That said, the room (ours faced the sea and had a 'sort of' balcony), were clean and comfortable. We were on... More

We stayed for 3 days, we had read the reviews and were a bit worried about what the hotel would be like. The staff were very helpful and Marcus out of the restaurant went out of his way to make sure we got a table by the window at meal times.The food was lovely and presented very well The pool... More

Considering I paid £75 per night (inc breakfast), the room was clean and comfortable. The breakfast was very good with a wide selection of the usual traditional 'Full English' as well as fresh fruit etc. Staff are friendly and helpful. The negatives are that the building and decor is dated and in desperate need of a re-furb.

A shabby looking place in financial difficulties (according to the local paper when I was there, now being propped up by the local govt) but honest, clean and does what it say on the tin. Great value for money, even better breakfast, natty little gym with cardio room, weights room and pool. But looks like a Butlins and once inside... More

Have stayed here a few times and although its pretty basic it is a great location for Douglas. The buffet breakfast is great and the food portions are massive which is good. Drinks are reasonably priced in the and the staff are friendly and helpful. The hotel itself could do with a bit of a refurb as its looking a... More

I spent 2 nights here over the bank holiday weekend founding the staff very helpful and the location spot on. The twin room was rather small, but everything was spotless and in good working order, with a lovely view of the back car park! There were a number of functions on so the hotel was pretty busy, although still a... More

I would not reccommend anyone to stay in this hotel. the staff are not very helpful- They are not very knowledgeable about simple queries about the island or places to eat around the island. the dinner we had on our first night was the strangest meal i have ever had. Rude waiter- strange carvery/menu system and the food was not... More

Just had 3 nights staying at the Best Western Palace Hotel and Casino in Douglas. We had a double room with a seaview on the third floor of the hotel. Room was lovely, clean, well serviced with a excellent view of the bay and is definitely worth paying that little bit extra as the other rooms look out over the... More

My husband and I live on the island and as a birthday treat he arranged for dinner, bed and breakfast at this hotel. Now we can remember in the 'good old days' what a lovely place it was. On the plus side - the reception staff were very welcoming and we were allotted a room on the second floor. The... More