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All 10 Hayes hotels »

Comfort Hotel London Heathrow

3.0 of 5
Shepiston Lane, Hayes UB3 1LP, England
Hotel amenities
Comfort Hotel London Heathrow
Ranked #8 of 10 hotels in Hayes
3.0 of 5 stars 301 Reviews
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301 reviews from our community

What travellers say about this hotel
  • Hoppa bus(9)
  • Night stay(5)
  • Very good(4)
  • Room service(4)
  • Very reasonable(4)
  • Reception bar(3)
  • Staff were friendly(3)
  • Car park(3)
Traveller rating
    26
    95
    79
    56
    45
Only show reviews for Family (51) | Couples (94) | Business (48)
Date Rating
georgetown,texas, usa
Senior Contributor
30 reviews 30 reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 May 2012

My 3rd time here during layovers in Heathrow. Use Hoppa bus to get there and back to Airport. This time I stayed in Room 260. The room was updates and when I asked the clerk at checkout, he said this was the only room updated so far, but they would probably be doing the rest. So ask for an updated... More

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poppadoms01235
Top Contributor
50 reviews 50 reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 5 May 2012

Reception staff very welcoming and helpful. Room is a decent size bedroom clean bathroom is too except bathmat but I just chose not to use it! Shower is very powerful and it does result in havin a wet bathroom floor but I'd take that to have a good shower rather than one that trickles out! Location is good with shops... More

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Chicago, Illinois
Senior Contributor
23 reviews 23 reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 23 April 2012
2
people found this review helpful

We were arriving late in London, so we decided to spend the night in a Heathrow hotel. We took the Hoppa Bus from the airport, which service the local hotels. The room was booked prepaid through Expedia. I guess prepaying was a bad idea, since it seemed to give them a license to stick us in a very poor room,... More

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Richard Jackson, General Manager at Comfort Hotel London Heathrow, responded to this review
25 April 2012

Dear Guest, Thank you for taking time to write a review following your recent stay. I was sorry to read that our Restaurant and Bar menus were no longer available at the time of your arrival. We do serve food until 23.30 hrs seven days a week and find that these times generally suit most guests. Naturally, as a busy... More

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2 of 5 stars Reviewed 22 April 2012

I'll start with the good as I hate to focus totally on the negative. Proximity to Heathrow airport is a definite plus and made for a quick and painless transfer to the airport the morning after our arrival. We had a meal in the restaurant which was quite good (but didnt appreciate being hoovered around as I ate!). Check in... More

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Brussels, Belgium
1 review
3 of 5 stars Reviewed 17 April 2012

A family visit with young kids, we waited ages to check in, had to ask about kids meals and the waiter was not aware that "assorted" ice cream meant more than one flavour. The twin room was horrid, dank, grotty and very much unloved albeit probably clean. The bathroom was old and the tiles were cracked. The plus sides were... More

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London, United Kingdom
Senior Contributor
28 reviews 28 reviews
Reviews in 10 cities Reviews in 10 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 14 April 2012

Very Average indeed, room was not the most comfortable, pillows were dreadful and there were generators running all night which made it difficult to sleep. Food in the bar area was OK and not too expensive. General cleanliness was OK. We paid a significantly cheaper price by booking online, I would NOT pay £195 per night which is what it... More

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Jerusalem, Israel
Top Contributor
54 reviews 54 reviews
Reviews in 28 cities Reviews in 28 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 14 April 2012

A very bad experience. Meager room, ridiculous bathroom (very narrow), uncomfortable beds with small blankets. There is no proper shuttle, but a hotel bus - 4 pounds each way for rather short distance. More

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Madison, WI
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 10 April 2012
1
person found this review helpful

On our way back to the states we stayed the last night at this inexpensive hotel. I wasn't expecting much based on the reviews I read here but was pleasantly surprised. Helpful staff, great food, clean and big room and a shower with excellent waterpressure - all in all a very good choice. More

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South Shields, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 10 April 2012

stayed for one night stop over, good clean hotel,great breakfast, the only problem was the people in the next room to us, to quote : Lionel Richie songs of, all nigth long and dancing on the ceiling they where very noisey, spoke to them but they did not understand english. they finaly shut up at 3am only to start again... More

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Richard Jackson, General Manager at Comfort Hotel London Heathrow, responded to this review
25 April 2012

Dear Guest, Thank you for providing feedback following your recent stay. I was sorry to hear that your sleep was disturbed by other residents during the night and apologise for any inconvenience this caused. On a more positive note, it was pleasing to read that you found the hotel to be of a good standard and classed the breakfast buffet... More

Scotland
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 9 April 2012

Recently renovated room with all the things you need. We had a nice meal at the restaraunt and used to shuttle bus to get back and forth to the airport. More

Was this review helpful? Yes
Richard Jackson, General Manager at Comfort Hotel London Heathrow, responded to this review
25 April 2012

Dear Guest, Thank you for taking the time to leave your review. I was pleased to read that you found all amenities to your satisfaction. We look forward to welcoming you again on your next trip. Regards More

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Additional Information about Comfort Hotel London Heathrow

  • Comfort Inn Hayes
  • Comfort Hotel Hayes
Address: Shepiston Lane, Hayes UB3 1LP, England
Price range (per night):* RM248 - 408

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Comfort Hotel London Heathrow
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