I booked the hotel primarily because the swimming pool looked impressive - big let down. everything else was very good but do not take the shuttle - a cab would be cheaper and take less time. More

Booked a day room in this hotel (direct with hotel as none of the booking sites offered this option) as we had a 12 hr layover in London after flying in from New York before departing to South Africa on Virgin Atlantic (50% cheaper than anything on offer on the VA site !) After a 10 minute wait for the... More

We stayed just the one night before and early morning flight and had overnight parking whilst we away, so had quite a good deal-had to confirm the price quoted as once the confrimation came in they had added VAT when I had asked about VAT-a big add on at 20%! But the great staff sorted it and made sure it... More

Reception at check-in was friendly, helpful, and efficient. We needed transport to the airport, and the desk clerk suggested the most economical and reliable means, a car service which worked out perfectly and cost less than the Hoppa bus. The room was furnished to a very high standard and spotlessly clean. The beds were of outstanding quality and sleep was... More

Booked this hotel with 15 days parking, stayed before we went on holiday and when we came back.The rooms we stayed in had two large double beds ,with views looking over Bath road and the airport runway, due to the double glazing there was no noise and we had a restful sleep both times .we had a meal at a... More

We always find this a convenient place to stay on our way through London. However, the practise of adding a pound to your bill automatically is out of line. The Starwood charity of choice is UNICEF. Considering the number of room nights per year adding a pound per room amounts to a considerable donation AND a considerable tax deduction for... More

We wanted a hotel at reasonable cost close to the airport for one night only before travelling and the hotel met all our (limited) requirements. I do not agree with a previous contributor that the hotel looked dated or tired and I thought that all the public areas and our bedroom looked quite fresh. Our room was quite big, well... More

Stayed at the hotel for a weekend with my son as we were going to Twickenham rugby stadium. The room was clean, but the noise from the air conditioning unit kept me awake most of the night, there was also noise from the cleaners store next door, and one of the beds also made a racket! so pretty noisy. The... More

I have stayed here on numerous occassions, it. Is our corporate choice and very close to our head office and ideal for overseas visitors. Rooms are adequate, the view is Feltham, so dont expect anything except outer london semis and the A4 ! Breakfast is good, the sports bar and restaurant adequate, the gym is passable, it has a starbucks... More