Visited recently for two nights, rooms were clean and had everything we needed. The staff really make this hotel. Becka on reception was amazing, a cheery smile from the moment we walked in to when we left. Nothing was too much trouble, and she really made us feel comfortable. A credit to your company. Didn't hear any noise from traffic... More

A group of friends stayed here recently as we were visiting Twickenham stadium. We were made to feel very welcome by the staff who could not do enough for us and made our short stay stress free and very enjoyable. The rooms were lovely and clean and the breakfast was amazing! A big thank you to Rebecca and Becca! More

Stayed for 1 night as a base to go into central London. Just 15 mins drive from several Piccadilly line stations for travel directly into London. Very clean well maintained rooms, typical of Premier Inn. I did suffer from some traffic noise as my room was at the end of the hotel that faced the busy main road, but not... More

Finally found someone at Heathrow who knew where this was, when I booked it I was under impression it was near Airport, £30 in a Taxi from Airport is not close for me. Clean & ideal adter long journey from Venice. More

We arrived for the footie semi final at Wembley and had a great stay at this hotel. We had a family get together with gr8 food next door at the Beefeater - with a lovely waitress ! The room was exceptionally spacious and very well equipped for a great price ! Friendly helpful staff at the reception made this stay... More

another easy easter stay at hayes, room shiny and newly decorated, breakfasts and evening meals at grapes beefeater nice as always. service good and our 6th time here with no problems. fantastic base for london with 2 tube stations with carparks 5 mins away. all premier inn wifi is still disgraceful even though you now get half hour free (which... More

Very welcoming on arrival. Room and bathroom spotless although could have done with a couple more towels. Bed extremely comfortable, good night's sleep. Breakfast was disorganised and they forgot half the items on the menu - when asking for a full English you would expect the sausages and hash browns to come on your plate not separately and when you've... More

We had stayed at other Premier Inns but this one was too far from Heathrow for the taxis. We had to pay extra and the wait for the taxi was long. Stay closer to Heathrow when you plan to use a taxi.The room was spacious for a wheelchair use and the manageress was obliging but the receptionist said things like... More

Stayed for Rugby at Twickenham - too far to walk but a handy drive and possible by public transport (see transport for London journey planner) - Very comfortable rooms - excellent wifi - staff were very friendly and understood my worries about leaving laptop in my room or car and suggested they could keep it in a back room -... More