I have stayed at this hotel many times and l usually don't complain, but this time I was given a really shabby room. Maybe it was busy but I was not given the recognition I expected having stayed many times. However usually the rooms are comfortable. The Tv's are old and the service is hit and miss.sometimes the room has...
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We booked to leave our car for 2 weeks then stay for one night on our return, this was booked with Holiday Extras. Quite hard to get to though the hotel can been seen from the M4 motorway. Booked the car in but staff were a bit vage as how to fill in the forms but just hoped for the...
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I have been using this hotel on and off since it was a Post house (THF). It is always one of the better choices for me in the area if for no other reason that it has a number of choices for food and drink including a traditional pub where live football games are screened on high quality screens. The...
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Stayed here for one night as we had an early flight from Heathrow Terminal 1 the following morning. The hotel reception area is large and open plan and there are usually always a minimum of three staff looking after the hotel service desk. There is also a concierge desk where they will store luggage for you whist your are away,...
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Dear Geronimo1049
Thank you so much for posting your superb detailed review of our hotel.
All the team at the Holiday Inn London Heathrow M4 Jct 4 are really delighted you enjoyed every aspect of your stay.
We look forward to welcoming you back to the hotel very soon.
Kind regards
Fiona Mackenzie Andrew
Guest Relations
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Renovated, friendly enough staff. £5 hr. Internet insane seeing that Holiday Inn N. America is a pioneer in free wifi in hotels. Clean, worth picking up on Hotwire or Priceline cheap. Not good if you need Internet or variety in restaurants, nothing in area really and hotel lounge expensive. Great for getting to Terminal 1, 10 mins in shuttle.
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Dear irlundee
Thank you for your comments, we appreciate you taking the time to post a review.
I do hope my team advised of our dining options at the hotel including our Sampans Oriental Restaurant, Rotisserie Restaurant, Callaghan’s Irish Bar, Lobby bar and Room Service where a wide variety of meals are served ranging from light snacks.
On your next...
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Like most people I imagine this would be a one night stopover before a flight...
The location is good for the airport T1-3. T5 has its own hotel I think. T4 is a pain to get to and the bus takes up 30mins (it was not particularly busy it just takes this long).
The amenities are average as you would...
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Dear Paulo82UK
Thank you for your review.
Firstly, please accept my sincere apologies.
I was very disappointed to learn of your check in experience and your comments will be taken forward with the team members concerned.
Please could I ask if you would kindly at your convenience contact me with the date of your reservation.
Thank you very much for...
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Handy for Heathrow airport - just a few minute's drive. Room is clean but the bed was hard and the pillows were thin and not very comfy. The tiles in the floor of our bathroom were quite damaged. However, overall it was okay for a one night stay, although if I'd paid more (got it on lastminute.com's mystery hotel deal)...
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Dear Emmy C
Thank you for your comments, we were really sorry to learn that you did not find
our Holiday Inn bed comfortable. We do have a range of pillows that can be delivered to your bedroom, choices such as soft and firm synthetic, soft and firm natural down and anti-allergenic pillows, these are advertised on our pillow tags....
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Goog hotel but too expensive for the service quality and the location.
After paying £90 for the room they charge you extra for internet extra for parking and £10 for breakfast if you pre-book or £15 in the morning? How ridiculous!
The staff was friendly which is a bonus and the room was not bad but when you are out...
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Dear AAG 1970
I am so pleased you found our team friendly.
We can always arrange a personalised rate to include every service you require, please do just call the hotel directly next time you need accommodation in the Heathrow area so we can assist you.
We look forward to welcoming you on your next stay.
Kind regards
Fiona Mackenzie...
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We only stayed a single night as we had to fly out the next morning so in terms of conveniece this was fine.
The price was reasonable for a hotel so close to Heathrow.
The rooms were very clean and tidy, the front desk staff were helpful and friendly so no major issues.
They had a shuttle bus that took...
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Dear kal137
Thank you for your review, I am so pleased your enjoyed your stay.
We look forward to welcoming you back whenever you next have the occasion to stay in the Heathrow area.
Kind regards
Fiona Mackenzie Andrew
Guest Relations
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We got a deal on hotwire for about $55 but saw that tripadvisor reviews were pretty good. Well, you get what you pay for. The rooms are really really old, despite renovation in the main lobby area. There are so many holiday inns near Heathrow, even two on Sipson road, you would think that they would rename the hotels. Be...
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Dear Booklust
Thank you so much for your feedback.
We are continually investing in our hotel and clearly guest feedback gives us direction of where this should be spent.
We really appreciate you advising fellow travellers that there are 3 Holiday Inn hotels at Heathrow, the bus which runs to our hotel is the H1 from Terminals 1 & 3...
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