We arrived for a night stay before we flew abroad, the reception was lovely, modern and clean, it all changed when we got to the room.
The room was old and needed re doing, certainly not like the modern rooms shown on the website. The lamp shade was so stained, just to match the floor/carpet. It was shabby looking that...
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Strange one this....
Took the hotel hoppa bus from the airport to the hotel, which looked reasonable as you entered the reception area. Staff helpful and very friendly.
It felt as though I was walking to London to get to my room and dear oh dear... so shabby and in need of renovation. A quick look around the room and...
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Dear Linzerbairn,
Many thanks for taking the time to review the hotel.
We appreciate your business and will use your comments to further improve the levels of service we offer to all of our guests. We are glad you took advantage of our Wi-Fi offer and appreciate your comments regarding our Bravo Bravo dinner. We shall certainly look at making...
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Stayed in May 2012 in double room (5622) - the room was shabby with stains all over lamp shades, chipped furniture, stained carpets and moud in the bathroom. It was clean and the breakfast was fine but wouldn't stay again. Expensive for the standard of room received.
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Dear Clara B,
Thank you for your review.
On behalf of our entire staff here at the Park Inn we apologize for the concerns you have about your experience at this hotel.
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations....
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I booked this hotel along with airport parking so got a very good deal. The executive room we had was clean and modern, the bathroom was OK - perhaps a little tired. Downstairs areas are all bright and modern. We had a drink in the bar, but didn't eat. Bar prices were typical London hotel. Breakfast was a mix of...
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Dear Muddybath
We appreciate you taking the time to complete a survey regarding your recent stay with us.
On behalf of our entire staff here at the Park Inn we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!
Linda
Guest Relations
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When we last stayed it was a new Park Inn we had stayed before that and enjoyed the most gorgeous evening buffet we have ever had. The Park Inn got rid off that and serves real tat. I had paid for a 3 course meal for 3 persons and got a buffett not happy as assumed we would be served...
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Dear Squits,
Thank you for your review.
I am sorry to learn about your experience and in particular your feedback regarding our Bravo Bravo dinner. Feedback regarding our Restaurants are in the main very positive and we do pride ourselves on offering a great Carvery dinner showcasing the best of seasonal dishes. If you have time, we would be grateful...
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I have stayed at quite a few hotel's at Heathrow and have to say this one rate's very low. The room was small with no bath, which was never mentioned during any of the booking process. When asked to be moved was told there was no room available with a bath. The parking is very hit & miss, you just...
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Dear Hairfix20a
Thank you for taking the time to review the hotel. I was sorry to learn that you have corresponded with the hotel without response.
If you have the time, we would be grateful to review your comments and respond to you directly. Please email me - linda.leather@rezidorparkinn.com.
I look forward to hearing from you.
Linda
Guest Relations
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I know it is close to Heathrow but you cannot help feeling ripped off . Rooms are pricey and showing signs of wear - especially bathrooms - missing grouting , my sink was cracked , shower temperature control not so good . Bed was comfy though .Corridors are smelly / musty Buffet restaurant was extortionate £22 for a buffet -...
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We appreciate you taking the time to complete a survey regarding your recent stay with us.
On behalf of our entire staff here at the Park Inn we apologize for the concerns you have about your experience at this hotel.
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next...
More
We are a family of four and stayed here as a package deal with Legoland. Overall hotel is fine, breakfast was lovely, can't comment about the evening meal as we thought it was over-priced so we went somewhere else. (Across the road is a nice pub but busy), and there is Mcdonalds down the road. But I have to argee...
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We appreciate you taking the time to complete a survey regarding your recent stay with us.
On behalf of our entire staff here at the Park Inn we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!
Linda
Guest Relations
More
All staff were very helpful, efficient and assisted us with any questions we had with a smile.
Found the motel very convenient for access to airport. The food was over priced and without a large variety to choose from (breakfast). The roast (22 pound) was about 12 pound over priced for the quality and quantity. Parking is very limited and...
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We appreciate you taking the time to complete a survey regarding your recent stay with us.
On behalf of our entire staff here at the Park Inn we apologize for the concerns you have about your experience at this hotel.
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next...
More
A family of 4 stayed here for 2 nights when visiting legoland. This really was a basic room. Not given enough facilities for the family i.e. only given 2 towels, 2 cups and 2 glasses etc. No extra bedding and no biscuits!!!!!! Nearly got charged £12 per night for parking on top of hotel booking fee until i showed the...
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Dear Rachael L
Thanks for reviewing the hotel. I am sorry we did not have enough bedding in your room upon arrival. This has been addressed with Housekeeping to ensure similar guests are not inconvenienced.
Thanks again and we hope we can welcome you back in the future.
Linda
Guest Relations
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