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All 1 Madeley hotels »

Mercure Telford Madeley Court Hotel

3.0 of 5
Castlefields Way, Madeley TF7 5DW, England
Hotel amenities
Mercure Telford Madeley Court Hotel
Ranked #1 of 1 hotels in Madeley
4.0 of 5 stars 265 Reviews
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265 reviews from our community

What travellers say about this hotel
  • Dining room(8)
  • Old part(6)
  • Poster bed(4)
  • Evening meals(4)
  • Flat screen(3)
Traveller rating
    119
    80
    24
    25
    17
Only show reviews for Family (21) | Couples (162) | Business (18)
Date Rating
1 review
1 of 5 stars Reviewed 22 May 2012 NEW

I was staying here with work, when i entered the room the smell was awful,smelt of damp and mould. I was taken to the room next door,it was even worse. Reception manager exceptionally rude and unproffessional. Duty manager not interested. Ruined stay and night. Do not stay here! More

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NMines, General Manager at Mercure Telford Madeley Court Hotel, responded to this review
23 May 2012

Thank you for your comments regarding your visit to Madeley Court. This is the first time we have received such comments regarding either of these rooms. I have checked these rooms myself the following day and i firmly believe they do not smell and there is no traces of mould in the room. I believe that 2 managers visited the... More

Llandudno, United Kingdom
1 review
4 of 5 stars Reviewed 14 May 2012

My husband and I stayed here for one ninght on 6th May as a birthday treat for me. Hotel and grounds were lovely with frirendly staff. Dinner was lovely in the evening but oh dear breakfast! I appreciate that it seemed everyone arrived together for breakfast but we should at least have been offered tea or coffee whilst we waited... More

Was this review helpful? Yes
NMines, General Manager at Mercure Telford Madeley Court Hotel, responded to this review
19 May 2012

Hello and thank you for your comments. yes we do experience high demand at weekends for breakfast. We set up extra rooms for service, extra coffee stations in an attempt to meet demand. Once again thank you for your comments. Noel Mines General Manager More

Liverpool, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 11 May 2012

A four poster bed, antique furniture, creaky floorboards, warm and cosy.. .... we loved it !! There were plenty of things that were light and modern about this hotel and it blended beautifullly with the old. The service was exellent as was the food. The bargain break that we had was absolutely just that, a Bargain. This is a lovely... More

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NMines, General Manager at Mercure Telford Madeley Court Hotel, responded to this review
19 May 2012

Many thanks for such positive comments regarding your stay with us. I shall pass your comments onto the team and please come back and see us soon. Noel Mines General Manager More

Chipping Norton, United Kingdom
1 review
2 of 5 stars Reviewed 11 May 2012

When we saw the Mercure Telford Madely Court Hotel on the Superbreak website it looked like just what we were looking for for our visit to the Ironbridge Gorge Museums. However, the accommodation wasn't really up to scratch. What looked like an old country house hotel turned out to be a modern room in a modern "wing". Not a problem... More

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NMines, General Manager at Mercure Telford Madeley Court Hotel, responded to this review
19 May 2012

Thank you for your comments from your stay. I shall raise these at our next Operations meeting. Noel Mines General Manager More

Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 May 2012
1
person found this review helpful

We went to Madeley Court for our Wedding Anniversary and before going I read a few reviews on here.... it left me very doubtful on what I was going to, however I'm delighted to say that it didn't take long for those doubts to go away. On arrival the hotel was amazing,a real treat. It's 16th century building was beautiful,... More

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NMines, General Manager at Mercure Telford Madeley Court Hotel, responded to this review
19 May 2012

Hello and thank you for your comment's from your stay. We are happy that your wedding anniversary was memorable. Please come back and see us soon. Noel Mines General Manager More

London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 May 2012
1
person found this review helpful

We got married here on 5th April 2012. Lovely venue with lots of character, great for photographs. As part of the wedding package we stayed overnight in the 'lakeside room' located in the old part of the hotel, spacious room with four poster bed. We were a little concerned when the wedding co-ordinator's kept changing, but didn't need to worry,... More

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NMines, General Manager at Mercure Telford Madeley Court Hotel, responded to this review
19 May 2012

Hi and thank you for your generous comments regarding your special day. Although we hold over 100 weddings year we feel that everyone is special and try to make it so. I will pass your comments onto my team and we look forward to seeing you again soon. Noel Mines General Manager More

Chalfont St Giles, UK
Senior Contributor
36 reviews 36 reviews
Reviews in 28 cities Reviews in 28 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 28 April 2012

We stayed for one night (only £54 B&B) in a room in the new wing of the hotel. The main hotel is lovely but the wing leaves alot to be desired. The room was cold and depressing. I booked a double bed but we ended up with 2 singles - couldn't be bothered to go back to reception to sort... More

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NMines, General Manager at Mercure Telford Madeley Court Hotel, responded to this review
19 May 2012

Hello and thank you for your comments regarding your stay. We are sorry to read that you were not happy with your room during your stay. All of our rooms meet the Mercure standard and we constantly work on improving those standards. We hope you do visit us again in the near future. Noel Mines General Manager More

Sheffield
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 27 April 2012

We found this hotel at the last minute, required for a business stay whilst attending an annual Trade Show at the Telford Exhibition Centre - what a great find. Compared to the other fairly average hotels we have stayed in over the years whilst attending this event, this was a revelation. Beautiful setting next to a small lake, great architecture,... More

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NMines, General Manager at Mercure Telford Madeley Court Hotel, responded to this review
19 May 2012

Thank you for your comments regarding your stay. we look forward to seeing you again next year. Noel Mines General Manager More

Rugby, Warwickshire
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 24 April 2012
1
person found this review helpful

We wholeheartedly echo the comments shown in the review of 23rd April: A pleasant, pretty and well-situated hotel, let down badly by a dreadful room (South Wing - No. 46): Smelly (damp or cigarettes, or a combination of the two), broken windows in bedroom vanity units repaired with sellotape (a potential H&S issue?) and a pressureless non-functioning shower. Clear cut... More

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NMines, General Manager at Mercure Telford Madeley Court Hotel, responded to this review
26 April 2012

Thank you for your comments from your stay. We shall investigate all of your comments and take action accordingly. Many Thanks Noel Mines General Manager More

London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 23 April 2012

With the glowing reviews here on Tripadvisor, its picturesque setting and lovely old buildings, this should have been the perfect place for a relaxing and luxurious break to celebrate our wedding anniversary. We were given a room in the newer South Wing which was warm, clean, spacious and comfortable. Sadly it lacked one vital ingredient - There was no HOT... More

Was this review helpful? Yes
NMines, General Manager at Mercure Telford Madeley Court Hotel, responded to this review
26 April 2012

Thank you for your comments. I was sorry to read that you were not happy with some aspects of your stay. we did have a high demand for hot water during the period you described and it appears one of the other hot water boilers was down which has now been repaired. Room 6 is located in the most historic... More

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Additional Information about Mercure Telford Madeley Court Hotel

  • Madeley Clarion
  • Clarion Madeley
Address: Castlefields Way, Madeley TF7 5DW, England
Price range (per night):* RM261 - 468

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Mercure Telford Madeley Court Hotel
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