As a frequent traveller around the world, I've experienced some jaw dropping moments of sublime and ridiculous customer care. This ranks right up there at number one in the latter category. Prior to most check-ins you are met with "hello, good evening and welcome" but when we checked in to 'The Royal' it was a rather chilling " I'm the... More

Recently had a stag night in the Windsor, the bar staff were very friendly and accommodating. However the manageress had a chip on each shoulder, threatening us with removal from the premises before she even admitted us in to the establishment. The Windsor is in need a major makeover, it was somewhere to put your head if you had nowhere... More

Stayed here for 1 nite and found nothing to complain about. We were made feel really welcome right from the start. Room was really big with a lovely comfy sofa as well as the double bed. Beautiful views across the marina. The place could do with a lick of paint but that didnt bother us. Big bottle of wine £7.95... More

warm welcome,lovely evening meal. breakfast was perfect. room was spotlessly clean. most of all friendly cheerful and helpful staff. all in all i enjoyed stay there and would stay again.great value, thank you

The hotel is dated,the room was ok. The staff were very good and the food was good,but bit pricey for what was on offer.If your looking for a cheap, fun weekend this is the place,but dont expect to much.

Myself and my boyfriend went for a two night break to the royal/Windsor in July. At only 50 per person for 2 nights we had expected it to be quite basic but when we arrived we were qute pleasantly suprised. We were led to our room and helped with our bags, and the room, although dated, was comfortable, spacious and... More

Were just back from a four day break at this hotel trip adviser seems to be full of bad reviews about this old style of hotel, well for us the staff were fantastic, the food first rate, the location amazing on your doorstep was the marina and all pubs you could ever need and the bar open for residents late... More

Stayed weekend in july good to see lift working again and dining room open for breakfast.This was our third visit this year. As usual we had a great stay staff were excellent know most by first name now.Okay rooms need updated but are very clean front rooms have great views over belfast lough.The weekend break is fantastic value at 130... More

You would actually think you'd fallen asleep in 2012 and woken up in 1950...what a joke, up 4 floors - no lift, grubby carpets & decor, rooms was ok, clean enough but at the back so didnt even get the view. The breakfast room what a joke, dated furniture, grubby, one of us doesnt like Tea or coffee, you got... More