I see some negative comments about the rooms but mine was awesome. Balcony room which I assume was refurbished was great, clean comfortable bed, flat screen with many channels to watch in english. The service was 5 star, I was never told no to any request. The managers were great along with the front desk personnel. There was a young...
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I am a resident in Muscat and until recently, regularly used the Dukes Bar at the Crown Plaza. From 2009 to 2010 the food was of a consistently high standard but during 2011 there seemed to be some kind of problem. On three separate occasions food arrived up to an hour after ordering and often some of the dishes were...
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What a week end, myself and wife went there for our wedding anniversary and could not have wished for a better time or experience.
I used to stay at this hotel when I worked in the middle east and always promised I would return for a leisure visit.
The hotel is 5 star in my opinion, we loved the sea...
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Many thanks and I am delighted that you enjoyed your stay with us at the Crowne Plaza. I have passed all of your positive feedback onto our team. I hope that we will be able to welcome you back very soon.
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I've stayed at the Crowne Plaza on many occsions over the past 6 years. Unfortunately, my stay last week will be my last for some time. The hotel is in need of a refurbishment and the catering in all the outlets could only be described as "bland" ...at best?. "The Edge" - once a landmark restaurant in a perfect location...
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First of all I am extremely sorry that you did not enjoy your latest stay with us at the Crowne Plaza Muscat. If I take each comment individually:
The concept of the Edge Restaurant was changed this season following a survey which we completed where we asked our guests what type of food they would like to see there. Based...
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The service was excellent as waiters danced attendance on us. It was our 27th wedding anniversary and they were really niee to us. We ate at Shiraz the Persian restaurant and the food was scrumptious, as the succulant flavour of the meat was absolutely divine. We sat on the balcony overlooking the beach and the sea with twinking lights of...
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Dear Marguerite
First of all Happy Anniversary for April - I am delighted that you selected our hotel as a location to celebrate your special occasion. The Terrace is one of the most popular locations in Muscat and we are indeed fortunate to have such a spectacular setting. I have passed your positive comments onto our Food and Beverage team...
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Hotel standards are generally very high in the Gulf. Even Oman, without the abundant oil wealth of its neighbours, boasts quite a few good hotels with high standards. The Crowne Plaza in Muscat is truly an exception in that sense. Stayed there for only one night (thankfully) on business this month. The size of the room I was given was...
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Thank you for your review. I am sorry that you did not enjoy your stay with us. I am not sure of the date of your stay however I can advise that the hotel was extremely busy during April. Our usual check out is at 12 noon, but as you mention we do offer extensions to this and where possible...
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Very pleasant clean hotel, good selection of food and drinks at the extensive Buffet Breakfast which sets you up for the day. Plenty of choice with restaurants, and a good no smoking bar which you dont always see in this region. Prices a little high, but I think that is the norm for Oman. Hotel check in a little delayed,...
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Thank you for taking the time to review our hotel on Trip Advisor. It’s great to know that you enjoyed your time with us and that you managed to take a trip out to see the Dolphins – really well worth the trip.
Our hotel is a few years older that the Crowne Plaza Festival City in Dubai, but I...
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We've done this one before, and were sufficiently happy with it to have another week. Friendly service and well worth the upgrade we decided to go for this time in the club rooms on the top floor. Access to the snacks and comfy open bar made a relaxing stay. The room we had this time was better, with plenty of...
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Reviewed 8 November 2009
Dear Lavender
Many thanks for posting your review on Trip Advisor. I have shared your comments with our Executive Chef and our Food and Beverage Manager. I am sorry that you had to wait for your food in Dukes bar during your stay. However overall I am delighted that you enjoyed your stay with us and I hope that we...
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OK as others have said this is an old property and I also had problems with my room but they were all fixed fast. The views are lovely and you should definitely get a sea view room.
But the standout for me was the amazing buffet restaurant. bar-be-q on Wednesday night. Wow -well done Chef. One of the best I've...
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Many thanks for your review of our hotel. You are quite correct that we are fortunate to have a great location with exceptional sea views.
I have taken the opportunity to share your comments on our food with our Executive Chef, I am sure he will be delighted and pass this onto our Food and Beverage Team.
I hope that...
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Overall a nice old property.
Good:
Renovated rooms
Beach & ocean view location
Good walks nearby
Service OK
Bad:
Poor Buffet – may be worst in country
Old – old property and it shows
Rooms have lots of faulty stuff (lamps, windows, taps, etc)
No upgrades for Platinum members ever (I’ve tried 3 times as have 4 colleagues)
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Dear Tony
Thank you for taking the time to write your review on Trip Advisor. I wont go into the “good” but it is nice to know that these elements met your expectations.
With reference to the “bad”, however, I am extremely surprised regarding your comments on our Buffets. You will no doubt have read other reviews on our hotel...
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