We stayed there with our family in September and where pleasantly surprised, after reading all the previous reviews here. The service was on top of everything and the breakfast had everything you would have wanted. The front desk staff was knowledgeable of the area and very friendly. They made us choose between two different sections of the hotel and the... More

What a disappointment. Mold, mildew, peeling wallpaper in the halls. Ugh! At least the room was spacious and the bathroom was one of the largest we encountered while touring Italy. Our bathroom had standing water a couple inched deep in one corner. The breakfast was impressive but I would not recommend this place to anyone! More

I read the earlier reviews and was afraid to stay here to say the least but since my husband and I were traveling with a group we didn't have a say. We stayed here for 6 nights. The room was fine but nothing special for a 5 star rating which this hotel doesn't deserve. It was clean and neat as... More

We stayed here in june of 2010 and it was the worst hotel I have ever stayed at. We arrived with a tour group and apparently that means we have to sleep in a basement. Our room was 2 floors below the main lobby and it was disgusting. The entire floor smelled of mold and wet carpet. Our hotel rooms... More

I am a 70-year-old seasoned traveler. Since retiring 8 years ago, I have taken 4 coach tours with guides (3 in Europe; 1 in Egypt). When a friend and I decided to take a tour with INSIGHT VACATIONS last year, I was so concerned about the awful reviews of this hotel that I wrote to INSIGHT to express my concern.... More

We were on a Unitour wth 32 people. First, the room- our room was fairly nice- 2 bathrooms was a nice surprise- the mold in the bathroom was not. Our terrace overlooked the garden for the adjacent spa- that was nice. That is about where the nice ended. More on the room- TV- all Italian stations except for 1 CNN... More

We were on a tour. We had dinner included. The dinner was APPALLING- absolutely terrible, night after night. The very first night- the grand 'ciao'- they served ONLY fruit salad for dessert, and ***it was obviously canned*** the kind you serve to your family of 10 on a busy Tuesday night, if you ever even eat it. Also, one night... More

Stayed at the Bellavista in October 2009 as part of a NIAF Tour Group of 30. The main hotel and dining room might be a higher rating but our accommodations were 3 star or less. We were treated different from other guests. Our rooms, though clean and comfortable, were musty and aging in the older wing. The meals were not... More

my family was also part of a niaf group tour. We arrived to find the 3 of us in 1 larger room. My daughter paid a full single price for her own room....It took at least 5 days to get the Front desk ? manager Samantha to send an e-mail to Niaf....and we asked her to do that from beginning.... More