I stayed here in May 2012 . Not a lot to recommend about this hotel. None of the reception staff were very friendly, the food was nothing to write home about. The waiting staff however were efficient and attentive. My room itself was ok although it was very noisy what with people getting up early to go on trips etc,...
More
Stayed here in May '12 for our honeymoon and weren't too impressed. First the good things. Ciro the Barista was superb, a real pro at his job and very friendly; he staffed a great caffebar and made me many Caffe correttos and can do many cocktails on request. The views from our room and the pool area of the Bay...
More
Dear Guest,
thank you for your review.
To know the opinion of our guests is very important.
Thank you for your review.
I'm sorry that your vacation here has been not very satisfactory.
The appreciation to our bartender "Ciro" is another confirmation of your ability.
You complain about the cost of extra services not included in your reservation.
You...
More
We stayed in this hotel for a week in May 2012, dinner bed & breakfast as a part of a package with The Travel Department.
The bed was bad, but rooms and common areas were clean and the seaview from the balcony to the bay of Naples is unforgettable.
Dinner was rather plain and nothing to look forward to, however...
More
Dear Guest,
Thank you for your review.
To know the opinion of our guests is very very important.
I am sorry that you are not satisfate of your holiday in our hotel.
I hope to get you back as soon as possible.
More
Came home today and feel the need to review. Went with travel department and would not recommend to anyone. The food is awful, it's tasteless and even the presentation is bad. Nothing to do in the area, there were two nights with someone playing guitar but could have done with entertainment every night.
Travel department really need to reconsider as...
More
Dear Guest,
Thank you for your review.
To know the opinion of our guests is very important.
Honestly there is inconsistency between the judgment that you expresses about our hotel (Average) and your complains.
I respect your opinion. It would be more useful to know the reason for which considers the food awful.
Music is not there every night...
More
i stayed in this hotel on an evening meal bed and breackfast basis for 8 days in May 2012 as part of a package with The Travel Department.
The price of Snacks in upstairs bar expensive.
Hotel located away from beaches and town.(s)
No coffee making facilities in rooms.
Our room was noisy from street traffic and adjacent rooms.
More
Dear Guest,
Thank you for your review.
To know the opinion of our guests is very important.
Honestly there is inconsistency between the judgment that you expresses about our hotel (Very Good) and your complains.
I'm sorry that you think that a sandwich is expensive on our terrace overlooking the Gulf of Naples and Vesuvius. A sandwich with a...
More
Spent a week in this hotel recently on a Travel Department trip. Rated a 4 star but found it very basic, The bedroom was small and cramped, basically furnished, no bath and no tea/coffee facilities. The only hot breakfast available for the entire week was scrambled egg (which was usually cold), bacon which was undercooked and strange looking sausages. Food...
More
Thank you for the review. Know your opinion is very important for us.
I think that the time to write the final chapter of the story. There were discrediting the limit of decency, but we are not responsible for external causes.
Now we must be clear for everythings. You have paid approximately EUR 800.00 per person :
Flight To Dublin-Naples;...
More
My wife and I decided to take an Easter break with the "Travel Department" an Irish Company providing guided holidays. We had always travelled independently up to this and undertook the trip with some trepiation.
We neeed not have worried, it worked out very well. We stayed in "The Grand Hotel Moon Valley" in the tiny village of Seiano, near...
More
Dear guest,
we kindly thank you for your feedback.It's relevant to us to have a direct report about our services supplied.
Your review is the best response of the 3 previous reviews. All written by Irish customers were in Moon Valley by the same operator in different periods.
I hope to have you again in our hotel as soon as...
More
We stayed in this hotel as part of a group witht he travel department from Ireland. This is not 4 star quality. The rooms were very small with very basic decor. Plastic containers as toothbrush holders/sheets as towels (although this is normal in Italy). Lobby area was cold and impersonal. The food was very basic in particular the breakfasts. The...
More
Dear guest,
we kindly thank you for your feedback. It's relevant to us to have a direct report about our services supplied. We are a standard 4 star hotel, and, on a great value to help our guests in our best offers, and to allow them to still travel on a excellent budget.
This is to us, in relation to...
More
Went with The Travel Dept. No heat even though is was lashing rain outside. We couldn't warm up.Poor quality food.
More
Dear Sir,
To have a guest's feedback is very important to us.
Certainly we are not responsible about the weather conditions.
We are sorry that you did not appreciate our food.
We would be pleased to know what we could improve about the food, according to your personal opinion.
I think this is related to the previous reviews.
I hope...
More
We were booked for a week half board. The rooms are cheaply furnished, small bathroom. There is very limited wifi, even in the lobby, for which I had to pay 5 euro. The scrambled eggs and bacon were cold most mornings. The evening meals were poor with most vegetables being overcooked. They did not appear to be fresh but out...
More
Dear Sir,
we're always willing to receive our guest's feedback,because it is very important to us. Rooms have a normal furnishing and they are standard size (25 square meters.
Including bathroom and private terrace).
Internet Access is available in public areas. The cost is 10.00 euros
for 24 hours use She has paid 5.00 euros, receiving a reduced fee instead....
More
If you own or manage Grand Hotel Moon Valley, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
158 Reviews
199 Reviews
48 Reviews
