We stayed at the Orchid previously quite a few years ago before Fairmont took ownership. It is just as good as we remembered. Truly a classy hotel with great amenities. Food was wonderful. We got back to our room after eating and found not only the normal turndown service, but also a bucket of ice and bottles of water. The... More

Loved everything about the Fairmont. It's stunningly beautiful (very similar in layout to the Grand Hyatt on Kauai). The staff was amazing. The second we checked in, it seemed like everyone knew our names. There was a convention staying at the hotel, but you would never know it. We were not inconvenienced in any way. We were upgraded (thanks to... More

Great location---even has a small sandy beach; great pool area, too. Close to the National Park with the glyphs, within walking distance. Need a car, though, if you want to go shopping or visit any towns. The spa is phenomenal--outdoors near the waterfall.............

This resort is beautiful and in a wonderful location but the staff seemed to lack the friendliness you find at other high end resorts. Very clean rooms but were much smaller than we were used to on Maui. Most staff seemed rather inconvenienced by questions or requests. The staff was not nearly as friendly as the staff at the Fairmont... More

The first impression was "wow". You enter the wide hotel lobby which is completely open to the lanais, pools, palm trees and ocean......what a view. First reaction was "wish we were staying longer" and everything about the Orchid experience lived up to that first reaction. We had already been in Hawaii for a week, so wanted to start off just... More

Our stay at the Fairmont was very peaceful and relaxing. Check-in was smooth; we were "lei'd" upon arrival (something not all hotels will greet you with). Valet was very friendly, knew us by name after the first day, however, they were extremely slow when it came to bringing our car around - and the hotel was not crowded when we... More

Quick 3 day stay on the big island to recharge and not disappointed at all at The Fairmont Orchid. Stay here often and noticed a standard of service that is on the rise. Not to say I've every had a disappointing stay, but it was a couple of ticks up, Everyone had a smile and a aloha or two to... More

Perfect family resort with quiet areas and plenty of activities. Be sure to check the activity list as soon as you arrive so you won't miss a thing from morning hikes to canoe rides - most at no charge. There was a conference going on but there was little impact on other guests - plenty of space for all. Our... More

This really is a beautiful, well run resort. We have been staying here for ten days every Easter for the last five years, and I would expect to continue to do so. There are so many excellent features including the spectacular grounds and large, well appointed rooms - some of which give you the feeling that you are in a... More